1565777 - Cannot get messages on pop3 (user mailbox locked)

Status: RESOLVED INVALID

(MailNews Core :: Networking: POP, defect)

Description

[webmaster]

Attachment: log_pop3.log

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:68.0) Gecko/20100101 Firefox/68.0

Steps to reproduce:

Clicked on "Get messages" on pop 3 account.
The error appear after thunderbird was working perfectly.
I have tried with another client and everything is ok, so i would exclude a server problem.

Actual results:

I have the message: user mailbox locked (read attached log - field USER is voluntarily hidden)

Expected results:

Getting the messages from pop3 server

Comment 1

[Wayne Mery (:wsmwk)]

Nomis, anything in the pop log?

Comment 2

[Nomis101]

The two things popping in my eye are:

RECV: -ERR [IN-USE] user mailbox locked

and

ERROR: pop3PasswordFailed

The first thing can happen for some emails providers, if you fetch the email with Thunderbird and you have the same account open as webmail in your browser at the same time. I've read, this can also happen if you have e-mail account lock files in /var/spool/virtual. The second would suggest the entered password is wrong, but I think this is because the locked mailbox does not respond to the password. Hope that helps.

Comment 3

[webmaster]

Thank you for your answer. This is on a mac, you mean the /var/spool/virtual lock file should be in the client machine (my mac) or in the server , which obviously is unaccessible by me?
Thank you

Comment 4

[Nomis101]

This is on Mac? Your initial post tells something about Ubuntu; Linux. So, my solution was for Linux. /var/spool also does exist on Mac, so you can have a look. Just in Finder hit shift+command+G and type in /var/spool
If this doesn't help, try reentering the account data and the password or try another user account.

Comment 5

[webmaster]

Thank you . Yes, you read about ubuntu because i ha wrtite the report with my computer , but the problem is on a mac . Sorry , it was my mistake not to specify it.
Anyway i will look at that folder tomorrow.

Thank you.

Comment 6

[webmaster]

As you suggested, we looked for a lock file on /var/spool (virtual does not exists) but there was no loking files.
We did removed the profile and recreate, still the problem persists. SMTP is working well.
Any other suggestion?

Thank you

Comment 7

[webmaster]

Ok, looks like it does not work also with other clients, so i think it's a server problem.

Comment 8

[Wayne Mery (:wsmwk)]

invalid per comment 7