Closed Bug 1566491 Opened 5 years ago Closed 5 years ago

Faulting module name: sxwmon64.dll

Categories

(External Software Affecting Firefox :: Other, defect)

Product:
External Software Affecting Firefox
Component:
Other
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 1553776

People

(Reporter: vincintzangari, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36

Steps to reproduce:

Unable to launch FireFox -- Event Viewer logs show faulting module is sxwmon64.dll

Actual results:

Faulting application name: firefox.exe, version: 68.0.0.7121, time stamp: 0x5d1a5e33
Faulting module name: sxwmon64.dll, version: 5.1.451.0, time stamp: 0x5af5705b
Exception code: 0xc0000005
Fault offset: 0x000000000004814a
Faulting process id: 0x6790
Faulting application start time: 0x01d53b318eed7df1
Faulting application path: C:Program FilesMozilla Firefoxfirefox.exe
Faulting module path: C:WindowsSYSTEM32sxwmon64.dll
Report Id: 71f4c8e5-d8ba-4af1-99dc-7324f8a13929
Faulting package full name:
Faulting package-relative application ID:

Expected results:

FireFox should launch

hi, thank you for the bug report.
it appears that your enterprise security software is attempting to hook into firefox and crashing it this way. we're tracking this in bug 1553776 and the next firefox update (due to happen in the next couple of days) should contain a mitigation against this...

Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Component: Untriaged → Other
Product: Firefox → External Software Affecting Firefox
Resolution: --- → DUPLICATE
Version: 68 Branch → unspecified
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