1566845 - Identify Firefox features that are disproportionately used by ESR users (Excl XP and Vista)

Status: RESOLVED INACTIVE

(Data Science :: Investigation, task, P3)

Description

[Romain Testard [:RT]]

Brief description of the request:
User research identified that Enterprise users care significantly about printing, downloading and pdf viewing and the print use case seems confirmed by the fact that ESR users print 13 times more that RR users (see https://sql.telemetry.mozilla.org/queries/63666/source#162884).
This request is about identifying what Firefox features get used significantly more or less used on ESR (excl XP and Vista) VS RR in order to help focus Enterprise efforts on areas that matter to Enterprise users.
Some non exhaustive feature ideas to explore:

• Proxy usage
• pdf viewing
• downloads
• bookmarks available
• top add-ons (Webex?)
• Save As
• File/Open

Link to any assets:

Is there a specific data scientist you would like or someone who has helped to triage this request:
No

Comment 1

[Emily Thompson]

• Lonnen, is this something your team could investigate, or do you have thoughts on this?

Comment 2

[Lonnen :lonnen]

This is exactly the sort of request that Data Science can help with. They can do exploratory work with existing probes. If we need new probes you'll need to work with the relevant engineering teams to get those landed. They have a project management workflow here: https://mana.mozilla.org/wiki/display/PM/Mozilla+Data+Science#MozillaDataScience-projectworkflow

Comment 3

[Emily Thompson]

sorry lonnen for the noise, was the wrong bug we ni'ed you on during triage

Comment 4

[Jess Mokrzecki [:jmok]]

Work for the DS team is now tracked in Jira. You can search with the Data Science Jira project for the corresponding ticket.