1567809 - GAH tab crashes all the time with 68. Was fine in 67.0.4

Status: UNCONFIRMED

(Core :: Widget: Gtk, defect)

Description

[stecla]

User Agent: Mozilla/5.0 (X11; FreeBSD amd64; rv:67.0) Gecko/20100101 Firefox/67.0

Steps to reproduce:

did linux mint standard update from firefox 67 to 68 automatically. Cnn ebay, fox yahoo all stopped working they gah tab crash all the time. Rolled back to 67 no problems. Deleted profile uninstalled 67 re-intalled 68 from scratch clean. Went to CNN tab crashed... uninstalled 68 rolled back to 67 no crashing... moved old profile back into place... no crashes....

Actual results:

68 gah tab crashes all over on mint 19.1

Expected results:

68 should work as well ast 67

Comment 1

[stecla]

I did try a re-fresh more than one time on 68. no joy... oh... mint 19.1 is running inside virtualbox 6.0.8 r130520 it's a very stock clean install.... nothing fancy I keep a clean install to browse the net with. don't do anything else with it. no plugins other than stock except flash.

Comment 2

[Marcia Knous [:marcia]]

Thanks for reporting. Please provide a crash report from about:crashes so we can investigate further.

Comment 3

[stecla]

It never leaves a crash report.....I would have attached it if I could The last crash report is from 2018

Comment 4

[Pablo]

Hi,

I was not able to reproduce the issue using Ubuntu 64bits 18.04.2 LTS
I used Firefox Release version 68.0.1

Can you please try and download Firefox Nightly release from here: https://nightly.mozilla.org/ and retest the problem.

Lastly test if the issue is reproducible in safe mode, here is a link that can help you:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Regards
Pablo

Comment 5

[stecla]

Attachment: Firefox Troubleshooting info

Comment 6

[stecla]

went to CNN after installing on Linux Mint 19.1 xfce 64 bit in virtualbox 6.0.8 r130520 then got gah crashed. Immediately went to trouble shooting information. NO CRASH REPORT

Now doing a refresh
Going back to CNN.com

Gah your tab just crashed...

Comment 7

[stecla]

Attachment: Second troubleshooting page still no crash report

Comment 8

[stecla]

Now doing safe mode
restarting with add-ons disabled.
back to cnn.com
No crash this time.
restarted with add-ins enabled
then disabled flash and openh264 which were the only two plugins.
Crashed again.
deleted all site data and cookies...
crashed again
turned off 1 click searching.
crashed again.

Comment 9

[stecla]

fall back to earlier version...
no issues...

Comment 10

[eatyourpotato]

I have the same issue on Mint inside Virtual Box (details here https://support.mozilla.org/en-US/questions/1265708 )
Updated to firefox 68.0.2 and tab are still crashing without anything to report.

Comment 11

[stecla]

Ok I've done some more testing:
running in safe mode works.
Turning off all plugins/extensions (only two video and flash) does not work.
Turning off USE HW acceleration in preferences does not work.
On CNN it fails when the top black video/advertisement area loads.
Since this is running in a VirtualBox....
I tried turning off 3d acceleration. This works.
So I guess that the switch in preferences that allows you to accept hw acceleration actually DOES NOTHING!!!
It can't be turned off
Steve

Comment 12

[stecla]

PS... same issue with 68.0.2 as well
S

Comment 13

[mbhutton]

Try changing the graphics controller in VirtualBox to "VMSVGA".

I had exactly the same issue/symptoms running Firefox (current/nightly) on Ubuntu via VirtualBox on a Windows host.

The fix which worked for me:
(1) Power down the VM
(2) Change the graphics controller: VM -> Settings -> Display -> Graphics Controller -> VMSVGA
(3) Enable 3D Acceleration
(4) Power up the VM
(5) Profit

With the changed graphics controller, all the affected tabs loaded without issue.

FWIW (to help anyone with the same issue locate this bug), this line was always logged when encountering the issue:

OpenGL Warning: Failed to connect to host. Make sure 3D acceleration is enabled for this VM.

Comment 14

[eatyourpotato]

Found out I was using an old 5.x virtualbox, updated to 6.0.10 but still got crashes.
Switched the graphic controller to VMSVGA and it worked, no crashes on sites that used to crash
Thank you very much

Comment 15

[stecla]

Right... so it works as long as 3d is disabled.... vmsvga has no 3d acceleration