1569485 - With two printers configured, paper size and orientation is not correctly remembered per printer

Status: RESOLVED DUPLICATE of bug 1495237

(Core :: Printing: Output, defect)

Description

[dchenhns]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Firefox/68.0

Steps to reproduce:

I have two tag printers (one for portrait and the other with landscape, and different paper size) set up on a windows 10 PC with latest firefox version.

Actual results:

When printing, property such as paper size and orientation become mixed when I change the printer back and forth.

Expected results:

Once I print to one of the printer, then set the setting for Portrait and paper size should be saved for the printer. No need to change the value back when I use the other printer and come back to use the printer.

Comment 1

[Johann Hofmann [:johannh]]

Not a security issue.

Comment 2

[dchenhns]

Can you have this issue assigned to someone to look at as soon as you can please. This bug has a major impact on business users of the Firefox browser when they have to print PDF file from Firefox onto two or more printers. I can help provide additional information when requested; Chrome browser does not have this issue, a lot of users are using chrome because of this bug. Thank you.

Comment 3

[Virginia (please send need info request to Brindusa Tot)]

Hi dchenhns,

I'll add a product and component so the corresponding team can take a look at this.

In the meantime, can you please download the latest Firefox Nightly version and try printing a document with both printers? Let us know your input. You can download Nightly from here: https://nightly.mozilla.org/.

If you still have the issue please create a new profile, you have the steps here: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager

Thank you for your report.

Comment 4

[Florencia Di Ciocco, NI to vbalducci]

Hi dchenhns,

On the other hand, I believe that this bug is a duplicate of bug 1495237 (https://bugzilla.mozilla.org/show_bug.cgi?id=1495237). Do you agree?

Best regards, Flor.

Comment 5

[dchenhns]

Virginia:
Same issue is still there with the nightly build. I also followed your step to create a new profile, still the same issue.
Detailed step reproduce:

1. Configure two printer to allow printing from a Windows 10 Home or Pro computer
2. Go to https://a1autoparts.washingtontransworld.com/V2/PDFBarcodeByIDSmall?rnumber=51363 -> modify the printer orientation to "Landscape" -> Click Print to actually print out to printer 1.
3. After successfully print to printer 1 -> Go to https://a1autoparts.washingtontransworld.com/V2/PDFBarcodeByID?rnumber=51363 -> click property and modify to "Portrait" orientation -> Click print to actually print to printer 2.
4. After successfully print to printer2 -> Go back to the link https://a1autoparts.washingtontransworld.com/V2/PDFBarcodeByIDSmall?rnumber=51363 and try to print again to printer 1 -> Orientation of printer 1 is no longer "Landscape" (same issue with paper size).

Florencia:
Yes, they are different bug caused by same issue. The bug 1495237 is caused by default window printer setting over written by another printer's setting.

Comment 6

[dchenhns]

Hello, what's the status of this bug? The bug 1495237 mentioned above which is cause by the same issue is more than 10 monthes old. Please assign high priority to this issue as it affects business functionality and assign this issue to a developer as soon as you can. Thank you.

Comment 7

[BugBot [:suhaib / :marco/ :calixte]]

The priority flag is not set for this bug.
:dholbert, could you have a look please?

For more information, please visit auto_nag documentation.