Closed Bug 1579751 Opened 5 years ago Closed 5 years ago

Random crashing on YouTube video

Categories

(Core :: Audio/Video: Playback, defect)

Product:
Core
Component:
Audio/Video: Playback
Version:
69 Branch
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED DUPLICATE of bug 1582222

People

(Reporter: rajindery, Unassigned)

References

Details

Attachments

(3 files)

ff-crash1.png
108.11 KB, image/png
Details
ff-crash2.png
85.27 KB, image/png
Details
ff-crash3.png
96.28 KB, image/png
Details

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:69.0) Gecko/20100101 Firefox/69.0

Steps to reproduce:

I've noticed this more with the latest release (update). I will see crashing when watching a video on youtube, it only happens with certain videos and the crashing is consistent if replayed again.

Unfortunately, I don't have a link to these videos.

I am using Kubuntu 19.04 with the default video driver.

The video card I have is, "MSI Radeon RX 570 DirectX 12 RX 570 ARMOR 8G OC 8GB 256-Bit GDDR5 PCI Express x16 HDCP Ready CrossFireX Support ATX Video Card"

Note: I've never had this problem before, just recently within the last week or two.

Actual results:

Video will crash and I get some error message.

Expected results:

Video should play fine.

Hi Rajinder:

Thanks for submitting this bug to us.

I've tried to reproduce it using Ubuntu 16.04 (32 bit) on Firefox Nightly 71.01a (32 bit - 2019-12-09).

I opened up 3 videos, one of an old movie and watched it for 15 minutes. Then a 4K video and left it open until it finished (with the quality of the video at 4K) and then another 4K video (www.youtube.com/watch?v=MB80ZuIJATI).

With the last one I kept getting an error that said "an error has occured, please try again".

Is this the same error that appeared to you?

Can you please download Firefox Nightly from here: https://nightly.mozilla.org/ and retest the problem and see if the issue still occurs there as well?

If after doing this the error still occurs, please leave 2 o 3 YouTube links so I can check it again.

Thanks!

Sebastian

Flags: needinfo?(rajindery)

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Component: Untriaged → Audio/Video: Playback
Product: Firefox → Core

Thanks for the report Rajinder, and thank you Sebastian.

Rajinder,

Could you provide us with a crash ID from about:crashes please? If there are unsent reports, please consider sending them off.

Hi Adam, the following reports have been submitted.

7fa72aa1-f0f9-c378-f3b7-825c678e0b57 2018-10-24, 8:29 p.m.
3c4f299e-6e6c-6c10-a45b-a001227d595f 2018-10-24, 8:29 p.m.
0e654c8f-e76a-871b-f2c2-6b0e7a5fa227 2018-10-24, 8:29 p.m.
4b6bd908-95f8-5282-4a00-0965cef17f35 2018-10-24, 8:29 p.m.
1c82df98-5414-b506-8065-3e7537cd1a26 2018-10-24, 8:29 p.m.

Flags: needinfo?(rajindery)

Hi Sebastian,

I will have to get back to you, but the crash happens consistently on certain videos, most videos will play fine. I also watch my video at 2x speed, but not sure if this also has any impact on the crashing.

The 4K video you provided seems to be playing ok at 2x with the browser maximize, usually the crash will happen quickly within the 1st few mins of playing.

Unfortunately, the crashed videos are not in my YouTube history. When this happens again, I will send you the link to check on your end.

Thanks!

Hi Sebastian,

this video seems to be crashing consistently when I watch it in 2x: https://www.youtube.com/watch?v=xyzYKVL5CB0

I hope this helps, remember I am using Kubuntu 19.04 (64bits). I know you're testing on Ubuntu 16.04(32bits).

Thanks!

I wasn't able to reproduce in Kubuntu 19.04 (64bits), but I'm running in a Virtual Machine.

Hi Rajinder:

I've opened up the link you sent us and saw the whole video with 2X speed with the highest quality possible and I wasn't able to reproduce the bug with this video.

I tried it on Firefox Nightly 71.0a1 (32-bit - 2019/09/13) on Ubuntu 16.04 (32 bit). I know it's not the same system than yours but it shouldn't be much of a difference.

Since a component has already been placed, a developer will continue to check on it.

Thanks!

Sebas

I'm hoping those crash reports are of some help, it's still crashing for me consistently :-(

(In reply to Rajinder Yadav from comment #4)

Hi Adam, the following reports have been submitted.

7fa72aa1-f0f9-c378-f3b7-825c678e0b57 2018-10-24, 8:29 p.m.
3c4f299e-6e6c-6c10-a45b-a001227d595f 2018-10-24, 8:29 p.m.
0e654c8f-e76a-871b-f2c2-6b0e7a5fa227 2018-10-24, 8:29 p.m.
4b6bd908-95f8-5282-4a00-0965cef17f35 2018-10-24, 8:29 p.m.
1c82df98-5414-b506-8065-3e7537cd1a26 2018-10-24, 8:29 p.m.

Hi Rajinder,
Thanks for your report.

Could you check those links again ? The date is 2018-10-24 but the date of this bug is 2019-09-08.
You could send the crash report directly when th Firefox crahes, or go about:crashes to send them.

Here is an tutorial showing how to do that: https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

I am not able to reproduce this bug by watching https://www.youtube.com/watch?v=xyzYKVL5CB0 with 2x speed in my Firefox Nightly today(71.0a1 (2019-09-13) (64-bit)).

Could you try testing this problem again with Firefox Nightly?

Flags: needinfo?(rajindery)

OK I've submitted these:

48477ae7-da55-4027-6085-13146f848759 2019-09-05, 8:33 p.m.
05156b45-e27b-aa75-fb8c-5876e3f4d928 2019-09-05, 8:18 p.m.
0407efe7-e72f-1c37-9ce0-c41564a69f5d 2019-09-05, 8:02 p.m.
03fcdc32-ddd6-a2b2-ac78-3c5dea1e6b36 2019-09-05, 8:00 p.m

Flags: needinfo?(rajindery)

Unfortunately, I'm unable to locate the crashes mentioned above on https://crash-stats.mozilla.org/, so I'm not able to call this confirmed.

I used the button inside FF :about:crashes:, the crashes continue to happen more than I like. The last few crashes do not even show up?

(In reply to Rajinder Yadav from comment #13)

I used the button inside FF :about:crashes:, the crashes continue to happen more than I like. The last few crashes do not even show up?

I am not able to locate them either.

Could you try the following things and let us know the results?

  1. Test this problem in the same scenario that makes brower crashes with Firefox Nightly: https://www.mozilla.org/en-US/firefox/channel/desktop/#nightly
    • It requires to download a new Firefox application that updates every day
  2. Take some screenshots of the crash reports.
    • We care not able to locate your crash report, but it's will help us to know what's going on if you can upload the screenshot of those reports
Flags: needinfo?(rajindery)

Can the nightly be safely installed side-by-side with other FF installs?

Flags: needinfo?(rajindery)

(In reply to Rajinder Yadav from comment #15)

Can the nightly be safely installed side-by-side with other FF installs?

Yes, Firefox Nighly won't affect the Firefox you already installed. They use different profiles, which means that it works like another browser software. It's separate from the Firefox you already installed.

This link has more details: https://support.mozilla.org/en-US/kb/dedicated-profiles-firefox-installation#w_what-changes-are-we-making-to-profiles-in-firefox-67

Beginning with Firefox version 67, Firefox will use a dedicated profile for each installation of Firefox (including Nightly, Beta, Developer Edition, and ESR installations) . This will make Firefox more stable when switching between installations on the same computer and will also allow you to run different Firefox installations at the same time.

Attached image ff-crash1.png —
Attached image ff-crash2.png —
Attached image ff-crash3.png —

Reproduced crash with FF nightly and there is no crash report. This time there was a long hang before the crash, compared to an instance crash in the non-nightly.

(In reply to Rajinder Yadav from comment #20)

Reproduced crash with FF nightly and there is no crash report. This time there was a long hang before the crash, compared to an instance crash in the non-nightly.

Thanks for testing with Firefox Nightly. If there is no crash report in Firefox Nightly, I would like to get the crash reports in the normal Firefox you had. Could you test this problem with the normal Firefox(your original one) again?

The crash reports could be get by the following steps:

  1. Get a crash by the same scenario (comment #0)
  2. Open a new tab and enter about:crashes
  3. in page of about:crashes, click submit and view of the crash reports corresponding to the crashes you mentioned.
  4. Once you click submit and view, you will see a crash report whose format is same as the page below:
  5. Take a screenshot of the crash report that looks like the link
  6. paste the screenshot above here
  7. The crash report is actually a web page. Please paste the link of that page here as well
Flags: needinfo?(rajindery)

Hi C.M.,

If you read earlier, the crash report are not getting register in FF anymore.

So:

  1. There is a bug with the crash reports not getting saved in firefox.
  2. There is a bug of crash report not getting sent over after I submitted them.
  3. My original bug still remains of the video crashing.

We identified 2 more bugs that need to be addressed now :-D

Where is the folder location of the FF core files on Linux? Maybe I can look there to see if core files are getting saved. Not sure how I would send them over some other way?

Is there some setting that's preventing crash report from getting saved. I already created a new profile in the original FF, that didn't help either.

Flags: needinfo?(rajindery)

FYI:
I uninstall FF from my system, I delete the profile folder, "/home/yadav/.mozilla/firefox" from my home folder.
I reinstall firefox freshly, same crashing with no crash report.

This could be rtkit SIGKILLing the content process, as that wouldn't give you a crash report. If so, bug 1575883 should fix this.

To confirm whether this is the issue you could use mozregression if this reproduces consistently.

Unfortunately I don't have a good way to disable this for now. Paul?

Depends on: 1575883
Flags: needinfo?(padenot)
See Also: → 1582222
Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Flags: needinfo?(padenot)
Resolution: --- → DUPLICATE
See Also: → 1582615

Looking forward for the update, thanks!

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