Not able to login to usual bank site for online banking after upgrading to Firefox 69.0.1
Categories
(Firefox :: Untriaged, defect)
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People
(Reporter: rameshr, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0
Steps to reproduce:
I have using firefox previous version till 68.x to login to online banking to access my bank details at netbanking.hdfcbank.com/netbanking/entry.
Actual results:
After upgrading to 69.x when i try to login after authentication, i am being automatically logged out without reaching the landing page.
Expected results:
I should have been authenticated and should been presented with landpage of my bank account as per the bank's website.
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Comment 1•6 years ago
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This is an issue with a website where security is important, but not a security issue in Firefox, so we don't keep it hidden.
Hi Ramesh,
Thanks for reporting this bug to us.
Could you please check this information and get back to us?
1- Have you tried clearing your browser's cache and cookies before accessing the online banking site?
2- Could you please check if you can reproduce this issue in Firefox Nightly? You can download it from here: https://nightly.mozilla.org/ and retest the problem.
3- If you still have the issue please create a new profile, you have the steps here:https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager
4- Please test if the issue is reproducible in safe mode, here is a link that can help you: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
Regards,
Hello Firefox team,
I was able to login to the banking site after clearing the cache and cookies. Thanks for your help. Please go ahead an close this ticket.
Appreciate your quick response and help.
Ramesh
Description
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