1584117 - Save Page Failed

Status: RESOLVED DUPLICATE of bug 1445211

(Toolkit :: Downloads API, defect)

Description

[Luker]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

Steps to reproduce:

First make sure you're using vpn for example psiphon, windscribe, ultrasurf, expressvpn or any vpn you have.
Open Firefox and Open Twitter or youtube or a nsfw website.

Actual results:

when i try to save with ctrl+s or "Save Page As" return failed and need click retry even after that page not completely saved and have corruption when i open.

Expected results:

Like Normal Web Browning page must be saved with vpn also without vpn work good and save pages.

Comment 1

[Pablo]

Hi

I tried to reproduce but it on windows10 64 bit using the latest Firefox release 69.0.1 but i did not get the same results as you.
I am using NordVPN service and it didnt give a retry message.

Please download Firefox Nightly from here: https://nightly.mozilla.org/ and retest the problem.

If you still have the issue please create a new profile, you have the steps here:https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager

Lastly test if the issue is reproducible in safe mode, here is a link that can help you:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Regards
Pablo

Comment 2

[Luker]

(In reply to Pablo from comment #1)

Hi

I tried to reproduce but it on windows10 64 bit using the latest Firefox release 69.0.1 but i did not get the same results as you.
I am using NordVPN service and it didnt give a retry message.

Please download Firefox Nightly from here: https://nightly.mozilla.org/ and retest the problem.

If you still have the issue please create a new profile, you have the steps here:https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager

Lastly test if the issue is reproducible in safe mode, here is a link that can help you:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Regards
Pablo

bro the issue on nightly still happened and doesn't matter you install a fresh firefox or using a junky one and in safe mode same as normal mode.

Comment 3

[BugBot [:suhaib / :marco/ :calixte]]

The priority flag is not set for this bug.
:jimm, could you have a look please?

For more information, please visit auto_nag documentation.

Comment 4

[Kershaw Chang [:kershaw]]

I am not really sure, but I think saving a page doesn't create http requests again. Anyway, let's take a look at http log and see if we can find something wrong.

Hi Javad,

Could you try to get the http log when saving the page?
Does this issue also happen to a simple web page, like example.com?

Thanks.

Comment 5

[Luker]

i changed to saved page only cause in normal mode have same situation also i attach http log for three sites like mozila, duckduckgo and soft98 and only duckduckgo save without problem

Comment 6

[Luker]

Attachment: firefox logs.tar.xz

i compress this for reduce file size and pack them in one

Comment 7

[Valentin Gosu [:valentin] (he/him)]

It's not really clear from the logs why the savepage would fail.
Could you check if the browser console shows any errors?
https://developer.mozilla.org/en-US/docs/Tools/Browser_Console

Comment 8

[Luker]

isPlaceholder resource://gre/modules/DownloadCore.jsm:125
AsyncFunctionThrow self-hosted:697

Unchecked lastError value: Error: Could not establish connection. Receiving end does not exist. 3 webrequest.js:108
onBeforeRequest moz-extension://11945b2d-7e33-4888-a023-efe31a238556/js/webrequest.js:108
Unchecked lastError value: Error: Could not establish connection. Receiving end does not exist. webrequest.js:108
onBeforeRequest moz-extension://11945b2d-7e33-4888-a023-efe31a238556/js/webrequest.js:108
SecurityError: Permission denied to access property "document" on cross-origin object inject.js:93
Unix error 2 during operation stat on file /home/hoty/Documents/GSMArena.com - mobile phone reviews, news, specifications and more.html (No such file or directory) DownloadCore.jsm:125
isPlaceholder resource://gre/modules/DownloadCore.jsm:125
InterpretGeneratorResume self-hosted:1151
AsyncFunctionThrow self-hosted:697
Unix error 2 during operation stat on file /home/hoty/Downloads/GSMArena.com - mobile phone reviews, news, specifications and more.html.htm (No such file or directory) DownloadCore.jsm:125
isPlaceholder resource://gre/modules/DownloadCore.jsm:125
InterpretGeneratorResume self-hosted:1151
AsyncFunctionThrow self-hosted:697
Unix error 2 during operation stat on file /home/hoty/Downloads/GSMArena.com - mobile phone reviews, news, specifications and more.html.htm (No such file or directory) DownloadCore.jsm:125
isPlaceholder resource://gre/modules/DownloadCore.jsm:125
InterpretGeneratorResume self-hosted:1151
AsyncFunctionThrow self-hosted:697

Comment 9

[Luker]

Unix error 2 during operation stat on file /home/hoty/Downloads/GSMArena.com - mobile phone reviews, news, specifications and more.html.htm (No such file or directory) DownloadCore.jsm:125
isPlaceholder resource://gre/modules/DownloadCore.jsm:125
InterpretGeneratorResume self-hosted:1151
AsyncFunctionThrow self-hosted:697

Comment 10

[Valentin Gosu [:valentin] (he/him)]

It seems to me that moz-extension://11945b2d-7e33-4888-a023-efe31a238556 maybe messes with the download?
@reporter: could you try to reproduce again with your extensions turned off? I recommend safe mode

Moving to Download API to confirm if the extension is a possible cause for a failed Safe-As operation.

Comment 11

[Luker]

i reproduce issue in safe mode but have same result also i fail to catch log from browser console, in safe you cant grab it

Comment 12

[:Gijs (he/him)]

This is probably the result of tracking protection blocking subresources, which ends up being reported as download failure. bug 1445211 tracks fixing this.