Closed Bug 1584287 Opened 11 months ago Closed 10 months ago

Users should get a push notification when device disconnects from sync/account

Categories

(Firefox :: Firefox Accounts, enhancement)

enhancement
Not set
normal

Tracking

()

RESOLVED WONTFIX

People

(Reporter: amedinac, Unassigned)

References

(Blocks 1 open bug)

Details

User should get a notification on other devices when a another device is disconnected from sync/account with the new sync decouple work.

Summary: Users should get notified when devices disconnect → Users should get a push notification when device disconnects from sync/account

From Ana:

  1. A notification is sent to the device that was disconnected.
  2. We are not sending notifications to all connected devices.
  3. The message content should be: Firefox Account, <device name> has been successfully disconnected.

I'm not sure this is valuable. We've never done it in the past.

A good rule of thumb for these notifications is "what harm might happen if a user is not aware of this happening". In the case of new connections to the account, the harm would be that the user might not be expecting the new connection - it could be someone breaking into their account. However, this doesn't really apply in the case of a disconnect. So I don't actually see much value in this.

Ryan, WDYT?

Flags: needinfo?(rfeeley)

(In reply to Mark Hammond [:markh] from comment #2)

I'm not sure this is valuable. We've never done it in the past.

To be clear: we do show a notification when this device was disconnected remotely (ie, via accounts.firefox.com). We do not show a notification when:

  • This device was disconnected from about:preferences (which makes sense - no point showing a notification about something that was just explicitly done on this device)

  • Some other device was disconnected from the account.

I assume this bug is about the last item.

I mean… it's sure handy for Sync Fest and QA, but yeah, I tend to agree.

The only case that a notification makes sense is when the user disconnect the current device from FxA Settings.

Flags: needinfo?(rfeeley)

OK, I'll close this - Ana, feel free to reopen if you think we should continue the discussion!

Status: NEW → RESOLVED
Closed: 10 months ago
Resolution: --- → WONTFIX
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