1586047 - Google Temporarily Error displays since version 69.0.1

Status: RESOLVED WORKSFORME

(Web Compatibility :: Site Reports, defect, P3)

Description

[Chris Meo]

Attachment: google error.jpg

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

Steps to reproduce:

I type mail.google.com and hit enter. The page tried to load then reports "We’re sorry, but your Gmail account is temporarily unavailable. We apologize for the inconvenience and suggest trying again in a few minutes. You can view the G Suite Status Dashboard for the current status of the service."

This is happening on many different machines at my employment and on my home machine. I have tried clearing history on 5 of these machines. Refreshing the screen a second time displays the appropriate login screen. This is happening 75 % of the time trying to access the login screen.

Actual results:

Google displays the following error:

We’re sorry, but your Gmail account is temporarily unavailable. We apologize for the inconvenience and suggest trying again in a few minutes. You can view the G Suite Status Dashboard for the current status of the service.

If the issue persists, please visit the Gmail Help Center »

Try Again Sign Out

Hide Detailed Technical Info
Numeric Code: 1

Expected results:

Google login screen should appear.

Comment 1

[Florencia Di Ciocco, NI to vbalducci]

Hi Chris,

Given that the Screenshot says that it was a temporary error, does it persist? Because I'm not able to reproduce it on my windows 10 or 7.

Thanks in advance, Flor.

Comment 2

[Chris Meo]

Thanks Flor,

It happens about 95% of the time. I did a little more troubleshooting on my home computer (and 1 at work) and it appears to be an issue with Google, Firefox 69.0.1 (and now 69.0.2) with a Windows Update that was sent out on 9/14/2019. I uninstalled the windows update at home on Saturday and have not had the problem since and I uninstalled the Windows update yesterday around noontime at work and the problem went away for the rest of the afternoon. I have the update KB number written down and I'll post it for you later tonight. Thanks.

Comment 3

[Florencia Di Ciocco, NI to vbalducci]

Hi Chris,

Thanks for doing all these tests. SInce I don't have the latest windows update I can't reproduce the bug but I've chosen a component for this bug so that the developers may look at it. We'll await their answer. If you consider that there's another component that's more proper for this case you may change it.

Regards, Flor.

Comment 4

[BugBot [:suhaib / :marco/ :calixte]]

The priority flag is not set for this bug.
:jimm, could you have a look please?

For more information, please visit auto_nag documentation.

Comment 5

[Marcia Knous [:marcia]]

I have seen this while running on my macOS machine as well, but I don't typically run release and run Firefox beta.

Comment 6

[BugBot [:suhaib / :marco/ :calixte]]

The priority flag is not set for this bug.
:marcia, could you have a look please?

For more information, please visit auto_nag documentation.

Comment 7

[Marcia Knous [:marcia]]

Chris - Are you still seeing this issue? Marking as P3 for now.

Comment 8

[oleksii.zubko]

I'm getting the same error from time to time on my firefox 80.0 (64-bit) Arch Linux. Works fine with google chrome at the same time.

Comment 10

[Gian-Carlo Pascutto [:gcp]]

Judging by the general nature of the bug and the comments saying it happens on Arch and macOS, this is likely not related to external software but a webcompat problem.

Comment 11

[Haik Aftandilian [:haik]]

I've started seeing this recently on Nightly within the past week and only after enabling Fission. I'm on macOS 11 Beta 10 (20A5395g).

Comment 12

[ZaWertun]

Since last update of Firefox I've seen this error very often.
Fedora 33, Firefox 82.0.2 x86_64.

Comment 13

[mozilla]

I second ZaWertun's comment. Fedora 33 and Firefox 82.0.2 shows Account Temporarily Unavailable frequently, even on fresh installs and in incognito mode. Downgrading to Firefox 81.0.1 and I can no longer reproduce it.

If there is any log data I can provide I'll happily provide it.

Comment 14

[shawn]

Fedora 33 and FF 82.0.2 x86_64, also having the same issue. Exact text of error page below:

"We’re sorry, but your account is temporarily unavailable. We apologize for the inconvenience and suggest trying again in a few minutes.You can view the G Suite Status Dashboard for the current status of the service.

If the issue persists, please visit the Help Center »

Try Again Sign Out

Hide Detailed Technical Info
Numeric Code: 9"

Switching to the old HTML only version of GMAIL does allow me to view my inbox and it does work just find in Chrome, I'm not sure what the cause is and would be willing to include any needed logs. I tried doing a user-agent switch to see if it was being caused by google purposefully, it did not solve the issue.

Comment 15

[Seth Goldin]

Having a very similar experience as Shawn. Clean install of Fedora 33, with Firefox 82.0.2 and getting that exact same error very frequently. Happy to provide some system information to help troubleshoot, but I'm not sure what would be helpful. Would prefer not to have to use Chrome for Gmail.

Comment 16

[shawn]

Cleared cache/cookies and logged back in, seems to be working now. Not sure what happened but for those still having issues, might be worth a shot?

Comment 17

[nyh]

Since my Fedora 32 upgraded me to Firefox 82.0.2, I'm getting the same "Temporary Error" problem from gmail. If I clear the cache/cookies, gmail starts to work again, but... If I close the tab and open gmail again, I get the "Temporary Error" problem back, and need to clear the cache/cookies again.

Comment 18

[mozilla]

Same experience as others, clean install of Fedora 33 with Firefox 82.0.2 will show Account Temporarily Unavailable, downgrading to Firefox 81 fixes it. Let me know if I can provide any logs that might be useful.

Comment 19

[nyh]

By the way, this new bug in 82.0.2 (maybe it deserves a separate issue?) is not specific to gmail. I have exactly the same problem in deezer.com. On that site, when I press "play" to listen to hear music, a message "An error occured" is show and nothing is played. If I delete the cookies and data for deezer.com, it starts to work again, but if I close the tab and create another one, it again stops working until I delete the cookies and data yet again.

Comment 20

[nyh]

Can anyone reproduce this bug not on the Fedora package? Someone on https://bugzilla.redhat.com/show_bug.cgi?id=1893474 claimed it only reproduces in the Fedora package.

Comment 21

[nyh]

By the way, I can also confirm that very simple workaround mentioned in that patch works: Press "shift"+reload to reload the malfunctioning page (gmail, deezer, etc.). This is much easier than the other workarounds like deleting the cookies.

Comment 22

[Martin Stránský [:stransky] (ni? me)]

Yes, this is related to Fedora packages only, I'm looking at it now as I can also reproduce it.

Comment 23

[Martin Stránský [:stransky] (ni? me)]

Attachment: Browser/Content console error

There are errors on the console when Google fails to load.

Comment 24

[Martin Stránský [:stransky] (ni? me)]

I'm getting this error on debug build:

JavaScript error: resource://gre/modules/XULStore.jsm, line 66: Error: Can't find profile directory.
[Child 97962, Main Thread] WARNING: '!mLocalStore', file /home/komat/CVS/firefox/firefox-82.0.2/dom/xul/XULPersist.cpp, line 168

Comment 25

[pip]

Same as others: Fedora 33 fresh install, Firefox 82.0.2 (64-bit). Gmail works in private windows, and when I reopen its tab in a separate container.

Comment 26

[Kelson]

Same situation: Fedora 32, Firefox 82.0.2 64bit. Gmail loads when I log into it, but not when I return to it (whether in the same or a new browser session), The shift+reload trick works for me.

Comment 27

[Robin A. Meade]

Attachment: Uncaught Error (similar to Martin's screenshot)

Comment 28

[Robin A. Meade]

Fedora 32, Firefox 82.0.2-1: In a fresh profile, my first attempt to use GMail is successful. My 2nd attempt gives me the Temporary Error and a Uncaught (in promise) Error: F similar to that shown in Martin's screenshot. (My screenshot is immediately above in comment 27)

After 20 seconds, the page refreshes itself and it works fine.

If I go to about:preferences#privacy, click Manage Exceptions and specify that mail.gmail.com should save data for Only Session, then GMail works everytime with no Temporary Error page.

I suspect it has something to do with executing javascript that was saved in offline storage, something to do with the server worker that is required for that to work.

Comment 29

[:Atoll]

For those using Fedora who experienced this year-old issue only in the past few days with certain sites such as Gmail — at https://bugzilla.redhat.com/show_bug.cgi?id=1893474 the packagers found a Fedora-specific issue this week that Fedora is in the process of releasing updates for on various channels, as of when I type this.

Comment 30

[Tomasz Lipski]

This happens also to my Firefox on Windows 10, although it is less reproducible - just happens from time to time.
Refreshing the page either with Shift or without does not help - only cleaning cookies/logged in sessions/cache.

I am now on 82.0.2 64bit, but the problem started occurring earlier - not sure exactly - 80, or 81.

Comment 31

[David Tucker]

I just got the update on Fedora 33 and can report that the issue is fixed for me.

Comment 33

[Oana Arbuzov [:oanaarbuzov]]

I'm not able to reproduce the issue on my side, for me Gmail loads correctly without any errors.
https://prnt.sc/10i7b34

Tested with:
Browser / Version: Firefox Nightly 88.0a1 (2021-03-09)
Operating System: Windows 10 Pro

Chris Meo can you still reproduce it?

Comment 34

[herrystuart]

I'm getting the same error from time to time on my firefox 80.0 (64-bit) Arch Linux. Works fine with google chrome at the same time. I have website https://harrystylesmerch.net/. The opening of website on google chrome is very well.