159259 - SprintPCS submit form in account editing does not accept phone number

Status: NEW

(Core :: Layout: Form Controls, defect, P3)

Description

[eyv]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.1b) Gecko/20020722
BuildID:    20020722

For anyone who has an existing account: every time you submit the account
editing form (even if it was not changed in any way and is the original info),
the form rejects the phone number (server-side after submit) and returns the
exact same form. Can't find any way to make any phone number be accepted.
Form works correctly under IE 6.0.2600.0000.xpclnt_qfe.010827-1803

Reproducible: Always
Steps to Reproduce:
1. Log in.
2. Go to Profile
3. Go to account info
4. Submit form (with or without changes)

Actual Results:  Phone number is rejected (invalid). No more useful info is given.

Expected Results:  Form should be formatted correctly. Not sure if this is a
Tech Evangelism issue or a mistake in the way Mozilla is handling the form.

Comment 1

[Boris Zbarsky [:bzbarsky]]

Please save the page as "web page, complete" and attach it here... (since an
account is needed to access it).

Comment 2

[Ben Lukens]

Attachment: <input type=image> enclosed in <a href> test case

I was just about to submit a bug on this, which seems like quite a coincidence.
Perhaps Sprint has recently changed their html to invoke this bug. No matter. 

Here's what's happening:
The form, for some reason, has an <input type="image"> enclosed in <a href> and
</a> tags. When clicking on the image to submit the form, Mozilla is following
the <a href> instead - which leads to a somewhat misleading error page. It
seems like blatently bad html to me, but it (of course) works under IE.

I've attached a simple test case: clicking on the button or the image submits
the form (and goes to mozilla.org) under IE. Under Mozilla, it follows the <a
href> and goes to dmoz.org.

Comment 3

[Benjamin Smedberg]

->HTML Form controls

I don't think this is valid HTML... putting a SUBMIT inside an A tag shouldn't
be allowed.  Sending this over to HTML Form Controls so they can look at it.  If
this is really not a bug in mozilla, we should reassign this bug to evangelism
to contact SprintPCS.

Comment 4

[Tim Johnson]

I'm seeing a similar problem after I log in to my Sprint PCS account. When I
attempt to look at my current usage detail, I'm thrown back to the login form.
Relogging in and trying again just repeats the cycle.

I tried with Netscape 6.2, and it works just fine. So, if this is an html
problem, it was one that Netscape 6.2 tolerated.

Comment 5

[Tom Duffy]

I am seeing a problem on

My Profile->View my Settings and Preferences->View/Update Account Information

which brings you to Settings & Preferences section of the sprintpcs webpage. 
When I click on Submit, nothing happens under Mozilla 1.1 or Galeon 1.2.6. 
Opera 6.02 (identifying as Opera) works fine on this page.

Below is the relevant snippet of html from that page.  If you need more, let me
know.  Is this a separate bug/problem -- or is it the same as this bug?

<tr>
<td rowspan="3" align="right"><a onmouseover="window.status='Submit';return
true" onmouseout="window.status='';return true"
onfocus="if(this.blur)this.blur()" href="javascript:defaultForm.submit()"><img
width="7" src="/assets/images/button_r_leftedge.gif" height="15"
border="0"></a></td><td valign="middle" bgcolor="#fb533c" align="left"><img
width="1" src="/assets/images/clear.gif" height="1" border="0"></td><td
rowspan="3" align="left"><a onmouseover="window.status='Submit';return true"
onmouseout="window.status='';return true" onfocus="if(this.blur)this.blur()"
href="javascript:defaultForm.submit()"><img width="7"
src="/assets/images/button_r_rightedge.gif" height="15" border="0"></a></td>
</tr>
<tr>
<td valign="middle" nowrap="nowrap" bgcolor="#ff0000" align="left"><b><a
onmouseover="window.status='Submit';return true"
onmouseout="window.status='';return true" onfocus="if(this.blur)this.blur()"
id="buttonlink" href="javascript:defaultForm.submit()">Submit</a></b></td>
</tr>

Comment 6

[Drew "DanteAliegri" Ogle]

Could we please have some action on this?
If this is indeed a Evang bug, can it be marked as that,
if not...

I have the SprintPCS service, and not being able to use mozilla,
which I use for everything else, is a bit annoying...

Comment 7

[John Keiser (jkeiser)]

This may be solvable by doing prevent default in the submit click handler like
we should be doing anyway.

Comment 8

[John Keiser (jkeiser)]

So it turns out not to be so simple.  For some reason the event already has
prevent default before it even gets to the image!  I currently suspect <a href>
of doing things on capture, but the code for that doesn't look like it handles
event on capture.

Comment 9

[John Keiser (jkeiser)]

Bug 185758 filed to deal with what we need to deal with to get this to work right.

Comment 10

[Bob Clary [:bc] (inactive)]

Will write something up to explain the issue to web authors. John, if this is
due to Bug 185758, want to make this an evangelism bug so we are responsible for
asking them to work around it? If so, give to me please.

Comment 11

[John Keiser (jkeiser)]

I don't think there *is* a workaround, except to not put the <input type=image>
in the <a href>.

Comment 12

[Randall Lucas]

More Sprint fun:
https://manage1.sprintpcs.com/Manage
This page causes a total freeze / hang in Mozilla 1.6 [ Mozilla/5.0 (Windows; U;
Windows NT 5.0; en-US; rv:1.6) Gecko/20040113 ] when using TAB to move between
form field, then moving off the form field and (presumably) onto the submit
image, then using the space bar to submit the form.

Comment 13

[jt.marsh]

This may or not be the same problem, but I am also unable to sign up for a new
plan because clicking the accept button goes to the following URL which is
obviosuly wrong:

http://www1.sprintpcs.com/explore/servicePlansOptionsV2/ValueOptions.jsp?bmForm=selectValueOption&bmFormID=1084645939921&bmUID=1084645939921&bmIsForm=true&bmPrevTemplate=explore%2FservicePlansOptionsV2%2FValueOptions.jsp&bmCheckbox=agreementTerm&agreementTerm=2yrcontract0mrcq302&bmText=&=PCS+ADVANTAGE+AGREEMENT%0D%0AThe+PCS+Advantage+Agreement+%28%22Agreement%22%29+is+your+Agreement+for+PCS+Service+from+Sprint+and+incorporates+the+terms+of+your+service+plan+and+the+most+recent+PCS+Terms+and+Conditions+of+Service+%28%22Ts+and+Cs%22%29.+Carefully+read+these+Ts+and+Cs+which+include%2C+among+other+things%2C+a+MANDATORY+ARBITRATION+of+disputes+provision.+A+copy+of+the+Ts+and+Cs+comes+with+your+phone%2C+and+is+also+available+at+Sprint+Stores%2C+www.sprintpcs.com%2C+or+through+our+Customer+Service+Solutions+department.+We+may+occasionally+modify+the+Ts+and+Cs%2C+so+make+sure+you+have+the+most+current+version.%0D%0A%0D%0ATerm+Agreements%3A+If+your+Agreement+requires+you+to+keep+a+phone+active%2Fmaintain+a+line+service+for+a+minimum+Term%2C+the+Term+begins+on+the+phone+activation+date%3B+for+customers+changing+service+plans%2C+the+Term+begins+when+the+new+service+plan+is+selected.+You+may+terminate+any+line+service+before+its+Term+ends+by+calling+*2%2C+however+you+will+be+responsible+for+an+EARLY+TERMINATION+FEE+of+%24150+%28%22Fee%22%29+as+to+each+line+of+service+terminated+early.+You+will+also+be+charged+the+Fee+if+we+terminate+any+line+of+service+because+of+a+default+as+to+that+line+of+service.+We+will+not+charge+the+Fee+for+terminations+under+our+Satisfaction+Guarantee+policy+or+where+the+Ts+and+Cs+allow+you+to+do+so+without+the+Fee.+Payment+of+the+Fee+does+not+satisfy+other+outstanding+obligations+owed+to+us%2C+including+maintaining+Term+Commitments+as+to+other+lines+of+service+on+your+account%2C+or+service+or+equipment+related+charges.%0D%0A%0D%0ASERVICE+PROVISIONS%0D%0AService+plans%2C+customizable%2Fupgrade+options+and+special+offers+are+available+from+4%2F4%2F04+through+4%2F15%2F04%2C+and+may+not+be+available+everywhere+or+combinable+with+certain+other+promotions+%2Foptions.+Coverage+is+not+available+everywhere.+See+our+mapping+brochure+for+approximate+outdoor+coverage+information.++Plans+are+subject+to+credit+approval.+Taxes%2C+surcharges+%28including+a+USF+charge+which+may+change+monthly+-+2.16%25+as+of+the+print+date+of+this+brochure+-+and+cost+recovery+fees+of+%241.50%29+or+other+fees+which+vary+by+market%2C+not+included.++Cost+recovery+fees+are+not+taxes+or+government+required+charges.++Call+1-866-770-6690+for+the+up+to+date+amount+of+the+USF+charge+and+information+on+cost+recovery+charges.+A+non-refundable+%2436.00+phone+activation+fee+applies+to+new+activations%2C+certain+service+plan+changes+or+upgrades+of+equipment.+A+deposit+of+up+to+%24500+may+be+required+to+establish+service+or%2C+in+certain+instances%2C+to+qualify+for+a+discount+on+a+device.+Service+requires+a+phone+compatible+with+our+network.+Monthly+service+charges+are+nonrefundable+if+service+is+terminated+before+your+billing+cycle+ends.+Changes+to+your+service+plan+may+incur+a+charge.+Not+all+services+or+options+available+with+PCS+devices+are+set+forth+or+fully+discussed+in+this+brochure+%28e.g.%2C+PCS+Ready+Link%2C+Equipment+Replacement%2C+etc.%29.++See+additional+in-store+materials+for+complete+details+on+these+service+or+options.++%0D%0A%0D%0ABasic+Services%3A+All+phone+usage%2C+including+incoming+and+outgoing+calls%2C+incur+charges.+Unused+plan+minutes+do+not+carry+forward.+Except+with+Free+%26+Clear+America%2C+included+plan+minutes+are+not+good+for+local+or+long-distance+calls+made+when+roaming+off+our+network.+Plan+minutes+included+with+Area-Wide+plans+are+not+good+for+calls+placed+while+outside+the+local+calling+area+or+when+roaming+off+our+network.+International+roaming+rates+will+vary.+On+a+call+that+crosses+time+periods%2C+minutes+are+deducted+or+charged+based+on+the+call+start+time.+Calls+are+rounded+up+to+the+next+whole+minute.+With+the+PCS+to+PCS+Calling+option%2C+minutes+are+deducted+first+from+PCS+to+PCS+Calling+option+minutes+and+then+from+service+plan+minutes.+PCS+to+PCS+Calling+only+available+on+calls+placed+directly+between+separate+PCS+Phones+%28not+through+voicemail%2C+Directory+Assistance%2C+or+other+indirect+methods%29+while+each+are+on+the+Sprint+Nationwide+PCS+Network.++SMS+Text+Messages+are+%24.10+per+message+received+and+sent.+%0D%0A%0D%0APCS+Vision+%28Data%29+Services%3A+Services+require+a+Vision-enabled+PCS+Phone+or+device+and+are+not+available+while+roaming+off+the+Sprint+Nationwide+PCS+Network.+Data+usage+is+calculated+on+a+per+kilobyte+basis.+If+you+have+not+selected+a+PCS+Vision+Pack%2C+you+will+be+charged+a+casual+usage+rate+of+%24.01+for+each+kilobyte+when+accessing+PCS+Vision.+Data+usage+is+rounded+up+to+the+next+whole+kilobyte.+Rounding+occurs+at+the+end+of+each+session+or+each+clock+hour+and%2C+at+that+time%2C+we+will+deduct+accumulated+data+usage+from+your+plan%2C+or+assess+overage+or+casual+usage+charges.+You+are+responsible+for+all+data+activity+from+and+to+your+phone%2Fdevice%2C+regardless+of+who+initiates+the+activity.+You+will+be+charged+for+partial%2Finterrupted+data+downloads%2C+including+data+that+is+automatically+resent%2C+and+for+unsuccessful+attempts+to+reach+websites%2C+use+applications+or+services.+As+long+as+you+are+logged+on+the+Sprint+Nationwide+PCS+Network%2C+you+will+incur+data+usage+charges.+Additional+data+is+used+in+transporting+and+routing+on+our+network%2C+and+data+may+be+automatically+resent+due+to+interrupted+or+partial+downloads.+For+this+and+other+reasons%2C+estimates+of+data+usage+will+vary+from+actual+use.+In+certain+instances%2C+we+may+delete+premium+and+non-premium+items+downloaded+to+available+storage+areas+%28e.g.%2C+personal+vault%29%2C+including+any+pictures%2C+games%2C+ringers+or+screen+savers.+Your+invoice+will+not+separately+identify+the+number+of+kilobytes+attributable+to+your+use+of+specific+sites%2C+sessions+or+services+used.+Downloading+or+use+of+Premium+Services+are+generally+not+included+with+PCS+Vision+access.+We+provide+no+warranties+and+make+no+representations+or+claims+with+regard+to+any+content+provided+by+a+third+party.%0D%0A%0D%0APROMOTIONS%2C+OPTIONS+AND+OTHER+PROVISIONS%0D%0APCS+Vision.+Sprint+may+deny+or+terminate+service+without+notice+where+use+is+in+connection+with+server+devices+or+host+computer+applications%2C+other+systems+that+drive+continuous+heavy+traffic+or+data+sessions%2C+or+as+substitutes+for+private+lines+or+frame+relay+connections.+PCS+Vision+Packs+are%3A+%28a%29+only+available+with+a+Vision+capable+PCS+Phone+or+PCS+smart+phone+device%3B+and+%28b%29+not+available+with+Connection+Cards%2C+Aircards%2C+or+any+other+device+used+in+connection+with+a+computer+or+PDA+-+including+phones%2C+smart+phones+or+other+devices+used+with+connection+kits+or+similar+phone-to-computer%2FPDA+accessories.+PCS+Vision+Packs+are+also+not+available+with+Bluetooth+Vision+capable+PCS+Phones+used+as+a+modem+in+connection+with+other+devices.+Sprint+reserves+the+right+to+deny+or+to+terminate+service+without+notice+for+any+misuse.++PCS+Vision+Pack+credits+for+premium+services+do+not+carry+forward+and+are+not+available+on+for+use+with+Picture+Mail+and+video+related+Premium+Services+which+may+be+available+in+the+future.%0D%0A%0D%0APCS+Free+%26+Clear+America%3A++Option+not+available+with+single-band+or+digital+mode+only+phones%2C+or+to+customers+not+residing+in+an+area+covered+by+the+Sprint+Nationwide+PCS+Network.+Sprint+may+terminate+service+if+a+majority+of+minutes+in+a+given+month+are+used+while+roaming+off+the+Sprint+Nationwide+PCS+Network.++International+calling+while+off+the+Sprint+Nationwide+PCS+Network+%28including+in+Canada%29%2C+not+included.+Usage+in+Expanded+Voice+Coverage+areas+may%2C+in+some+instances%2C+be+invoiced+after+30-60+days.+When+calling+from+Expanded+Voice+Coverage+Areas%3A+%28a%29+PCS+Vision+and+PCS+to+PCS+calling+services+are+not+available%3B+and+%28b%29+certain+calling+features+%28Voicemail%2C+Caller+I.D.%2C+Call+Waiting%2C+etc.%29+may+not+work.%0D%0A%0D%0APCS+Add-a-Phone%3A+Requires+a+minimum+one-year+PCS+Advantage+Agreement+for+each+phone%2Fline+of+service+added+%28%22Secondary+Line%22%29.+The+first+phone+activated+on+the+service+plan+%28%22Primary+Line%22%29+and+Secondary+Lines+may+have+different+Term+commitment+end+dates.++If+the+Primary+Line+on+the+account+is+terminated+prior+to+the+expiration+of+the+Term+of+any+Secondary+Line%2C+a+Secondary+Line+must+move+to+the+Primary+Line+position.+++%0D%0A%0D%0APCS+Voice+Command+is+not+available+while+roaming+off+the+Sprint+Nationwide+PCS+Network.+Calls+to+911+or+similar+emergency+numbers+cannot+be+placed+through+PCS+Voice+Command.+You+may+dial+%22911%22+on+your+PCS+Phone+in+an+emergency.+When+you+dial+or+complete+a+call+using+PCS+Voice+Command%2C+airtime+and+applicable+long+distance+charges+begin+when+you+press+or+activate+the+TALK+or+similar+key.+%0D%0A%0D%0ATrial+Offers%3A+If+you+do+not+wish+to+continue+with+any+service+trial+offer+%28PCS+Vision+Pack%2C+PCS+Voice+Command%2C+etc.%29+after+the+initial+2+months%2C+you+must+contact+us+prior+to+the+billing+end+date+of+your+second+invoice+to+avoid+charges.%0D%0A%0D%0ASatisfaction+Guarantee%3A+Requires+return+of+your+complete%2C+undamaged+PCS+Phone+from+Sprint+with+the+original+retailer%27s+proof+of+purchase+within+14+days+of+purchase.+We+will+send+a+refund+either+by+check+or+a+charge-card+credit.+You+will+remain+responsible+for+all+charges+incurred+prior+to+the+return+of+the+phone+%28e.g.+activation+fees%2C+service+charges%2C+etc.%29.%0D%0A%0D%0A%28c%29+2004+Sprint+Spectrum4.+All+rights+reserved.+Sprint+and+the+diamond+logo%2C+and+all+other+Sprint+marks+are+trademarks+of+Sprint+Communications+Company+L.P.%2C+used+under+license.%0D%0A%0D%0A&bmImage=addToCart.x&bmImage=addToCart.y&addToCart.x=39&addToCart.y=11&bmHidden=FOLDER%3C%3Efolder_id&FOLDER%3C%3Efolder_id=1484011&bmHidden=CURRENT_USER%3C%3EATR_SCID&CURRENT_USER%3C%3EATR_SCID=ECOMM&bmHidden=CURRENT_USER%3C%3EATR_PCode&CURRENT_USER%3C%3EATR_PCode=None&bmHidden=CURRENT_USER%3C%3EATR_cartState&CURRENT_USER%3C%3EATR_cartState=group&bmFields=bmForm%2CbmFormID%2CbmUID%2CbmIsForm%2CbmPrevTemplate%2CbmCheckbox%2CbmText%2CbmImage%2CbmHidden&bmHash=14400795f12edca779232da9dd8382ddaeac967b

I believe the html looks like:

<p><a  href="http://www.sprintpcs.com/common/popups/popAAFull.html"
onClick="popUp(this.href, 'null','450','275','yes');return false;">Printable
Version</a> </p><p class="tighter"><input type="hidden" name="bmImage"
value="addToCart.x"><input type="hidden" name="bmImage"
value="addToCart.y"><input name="addToCart" type="image"
src="/media/Assets/Controls/button_r_accept_2f60ad.gif"></p><p><a 
href="http://www1.sprintpcs.com/explore/servicePlansOptionsV2/PlansSummary.jsp?removalConfirmed=Y&REMOVE_SELECTED_PLAN_INFO=YES&REMOVE_CART_ITEM%3C%3Eprd_id=1570135&REMOVE_CART_ITEM%3C%3Esku_id=1570963&REMOVE_CART_ITEM%3C%3Equantity=1&REMOVE_CART_ITEM%3C%3EATR_planTypeFolderId=0&REMOVE_CART_ITEM%3C%3ElistPriceAmt=35.00&REMOVE_CART_ITEM%3C%3EsalePriceAmt=35.00&REMOVE_CART_ITEM%3C%3EextendedPriceAmt=35.00&REMOVE_CART_ITEM%3C%3EshortDesc=Fair+Flexible+Plan+%2435&REMOVE_CART_ITEM%3C%3EproductCode=500minldffaff&REMOVE_CART_ITEM%3C%3Efolder_id=1567897&REMOVE_CART_ITEM%3C%3EcartIndex=0&FOLDER%3C%3Efolder_id=1484011&CURRENT_USER%3C%3EATR_SCID=ECOMM&CURRENT_USER%3C%3EATR_PCode=None&CURRENT_USER%3C%3EATR_cartState=group&bmForm=selectPlanType&bmFormID=1084646286805&bmSubmit=remove_from_cart&bmUID=1084646286805&bmHash=4de06c8de241c94536d1d70cc40360ef38be87b0"
CLASS="superLink">Cancel</a></p><input type="hidden" name="bmHidden"
value="FOLDER<>folder_id">

<input type="hidden" name="FOLDER<>folder_id" value="1484011">

<input type="hidden" name="bmHidden" value="CURRENT_USER<>ATR_SCID">

<input type="hidden" name="CURRENT_USER<>ATR_SCID" value="ECOMM">

<input type="hidden" name="bmHidden" value="CURRENT_USER<>ATR_PCode">

<input type="hidden" name="CURRENT_USER<>ATR_PCode" value="None">

<input type="hidden" name="bmHidden" value="CURRENT_USER<>ATR_cartState">

<input type="hidden" name="CURRENT_USER<>ATR_cartState" value="group">

<input type="hidden" name="bmFields"
value="bmForm,bmFormID,bmUID,bmIsForm,bmPrevTemplate,bmCheckbox,bmText,bmImage,bmHidden">

<input type="hidden" name="bmHash" value="30c3ae28403315756585a21c4a3624c295959a58">



The "Printable Version" and "Cancel" links work correctly.

I see this using Mozilla, Camino, and Firefox on Mac OSX. Safari works.