1596912 - Firefox Tab Crash on loding Ebay sign in page

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[nakota07]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:68.0) Gecko/20100101 Firefox/68.0

Steps to reproduce:

Go to: https://my.ebay.com/ws/eBayISAPI.dll?MyEbay&gbh=1
This will re-direct to https://signin.ebay.com/ws/eBayISAPI.dll?SignIn

Actual results:

Firefox will instantly report:
Gah. Your tab just crashed.
We can help!

Choose Restore This Tab or Restore All Crashed Tabs to reload the page/pages

Regardless of how many times I restart the web page it crashes ("help" is of no help).

Expected results:

Normal operation in which I can log in to ebay and continue to work as expected.
I have a highly customized installation with lots of security but I started a brand new completely empty version and it happened then too. I have also retrograded to 68.1.0-1.el7 which also crashes. This is inside a VirtualBox VM where I do my daily business work. Below is the "trouble shooting" output from the slightly older installation.

This is not the only page that crashes but the only one I am willing to share. I don't consider this to be a P1 but I DO the others (corporate billing, benefits registration, and other enterprise pages that impact my ability to make/bill money and have health care). Prompt non condescending attention forthright and actionable assistance is required.

Application Basics

Name: Firefox
Version: 68.1.0esr
Build ID: 20191018170015
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:68.0) Gecko/20100101 Firefox/68.0
OS: Linux 3.10.0-862.14.4.el7.x86_64
Multiprocess Windows: 1/1 Enabled by default
Remote Processes: 4
Enterprise Policies: Inactive
Google Location Service Key: Found
Google Safebrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Firefox Features

Name: Firefox Monitor
Version: 3.0
ID: [e-mail]

Name: Firefox Screenshots
Version: 39.0.0
ID: [e-mail]

Name: Form Autofill
Version: 1.0
ID: [e-mail]

Name: Web Compat
Version: 5.0.2
ID: [e-mail]

Name: WebCompat Reporter
Version: 1.1.0
ID: [e-mail]

Remote Processes

Type: Web Content
Count: 3 / 8

Type: Extension
Count: 1

Extensions

Name: Amazon.com
Version: 1.1
Enabled: true
ID: [e-mail]

Name: Bing
Version: 1.0
Enabled: true
ID: [e-mail]

Name: DuckDuckGo
Version: 1.0
Enabled: true
ID: [e-mail]

Name: eBay
Version: 1.0
Enabled: true
ID: [e-mail]

Name: Google
Version: 1.0
Enabled: true
ID: [e-mail]

Name: Twitter
Version: 1.0
Enabled: true
ID: [e-mail]

Name: Wikipedia (en)
Version: 1.0
Enabled: true
ID: [e-mail]

Graphics

Features
Compositing: Basic
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: -
WebGL 1 Driver Renderer: WebGL creation failed: * tryNativeGL * Exhausted GL driver options.
WebGL 1 Driver Version: -
WebGL 1 Driver Extensions: -
WebGL 1 Extensions: -
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed: * tryNativeGL * Exhausted GL driver options.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Window Protocol: x11
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 1
Target Frame Rate: 60
GPU #1
Active: Yes
Description: Chromium
Vendor ID: Humper
Device ID: Chromium
Driver Version: 1.9.0.0

Diagnostics
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
CairoUseXRender: 0
Decision Log
HW_COMPOSITING:
blocked by env: Acceleration blocked by platform
OPENGL_COMPOSITING:
unavailable by default: Hardware compositing is disabled
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
WEBRENDER_QUALIFIED:
blocked-vendor-unsupported by env: Unsupported vendor

Media

Audio Backend: remote
Max Channels: 2
Preferred Sample Rate: 48000
Output Devices
Name: Group
Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:05.0/sound/card0
Input Devices
Name: Group
Monitor of Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:05.0/sound/card0
Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:05.0/sound/card0

Important Modified Preferences

browser.cache.disk.amount_written: 20651
browser.cache.disk.capacity: 645120
browser.cache.disk.filesystem_reported: 1
browser.startup.homepage_override.buildID: 20191018170015
browser.startup.homepage_override.mstone: 68.1.0
browser.urlbar.placeholderName: Google
extensions.lastAppVersion: 68.1.0
media.gmp-manager.buildID: 20191018170015
media.gmp-manager.lastCheck: 1573848917
media.gmp.storage.version.observed: 1
network.predictor.cleaned-up: true
places.history.expiration.transient_current_max_pages: 112348
plugin.disable_full_page_plugin_for_types: application/pdf
privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}]
security.sandbox.content.tempDirSuffix: c7b22d55-c33b-416b-a4d6-e9acd849676f
security.sandbox.plugin.tempDirSuffix: b781e716-afc5-4408-a97e-f25389f4a54d
signon.importedFromSqlite: true

Important Locked Preferences

Places Database

JavaScript

Incremental GC: true

Accessibility

Activated: false
Prevent Accessibility: 0

Library Versions

NSPR
Expected minimum version: 4.21
Version in use: 4.21

NSS
Expected minimum version: 3.44
Version in use: 3.44

NSSSMIME
Expected minimum version: 3.44
Version in use: 3.44

NSSSSL
Expected minimum version: 3.44
Version in use: 3.44

NSSUTIL
Expected minimum version: 3.44
Version in use: 3.44

Sandbox

Seccomp-BPF (System Call Filtering): true
Seccomp Thread Synchronization: true
User Namespaces for privileged processes: true
User Namespaces: false
Content Process Sandboxing: true
Media Plugin Sandboxing: true
Content Process Sandbox Level: 4
Effective Content Process Sandbox Level: 4

Rejected System Calls

Internationalization & Localization

Application Settings
Requested Locales: ["en-US"]
Available Locales: ["ach","af","an","ar","ast","az","be","bg","bn","br","bs","ca","cak","cs","cy","da","de","dsb","el","en-CA","en-GB","eo","es-AR","es-CL","es-ES","es-MX","et","eu","fa","ff","fi","fr","fy-NL","ga-IE","gd","gl","gn","gu-IN","he","hi-IN","hr","hsb","hu","hy-AM","ia","id","is","it","ja","ka","kab","kk","km","kn","ko","lij","lt","lv","mk","mr","ms","my","nb-NO","ne-NP","nl","nn-NO","oc","pa-IN","pl","pt-BR","pt-PT","rm","ro","ru","si","sk","sl","son","sq","sr","sv-SE","ta","te","th","tr","uk","ur","uz","vi","xh","zh-CN","zh-TW","en-US"]
App Locales: ["en-US","en-CA","en-GB","und"]
Regional Preferences: ["en-US","en-CA","en-GB","und"]
Default Locale: "und"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["sv-SE"]

Comment 1

[Marcia Knous [:marcia]]

Please type about:crashes in the URL and include the full crash report ID here. That will help us investigate. Thanks!

Comment 2

[Florencia Di Ciocco, NI to vbalducci]

Hi Nakota,

I was unable to reproduce this issue on Ubuntu 18.04.3 with Firefox Nightly 72.0a1. But maybe you can provide me with a bit more info.

Does this issue occur with a fresh profile? you can find the steps here: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager

Also, I've noticed that you are using an old version.
Can you please download Firefox Nightly from here: https://nightly.mozilla.org/ and retest the problem and see if the issue still occurs there as well? Or merely install a latest version of Firefox: https://www.mozilla.org/en-US/firefox/new/ and try again?

If after doing this you can still reproduce the bug, could you send me a screenshot or a video of the bug? That always helps a lot.

Thanks in advance, Flor.

Comment 3

[BugBot [:suhaib / :marco/ :calixte]]

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Comment 4

[Jed Davis [:jld] ⟨⏰|UTC-7⟩ ⟦he/him⟧]

No obvious indication that this is sandboxing. I'm guessing that the bot was set off by the sandboxing-related keywords in the about:support text, which would be present in any Linux about:support. (Also, I notice that the table of rejected system calls is empty, which rules out some of the possible sandbox-related failure modes although not all of them.)

Comment 5

[Florencia Di Ciocco, NI to vbalducci]

Hi,

I'm marking this as Resolved-Incomplete due to lack of response. If the issue is still reproducible with the latest Firefox version, feel free to reopen the bug with more information.

Regards, Flor.

Comment 6

[malc52]

Hi. This is also happening to me in Firefox 79.0 on Win 10(64-bit).

Every time I visit the ebay login page my tab crashes - https://signin.ebay.co.uk/ws/eBayISAPI.dll?SignIn&UsingSSL=1&siteid=3&co_partnerId=2&pageType=2323012&ru=https%3A%2F%2Fwww.ebay.co.uk%2Fsh%2Fovw

Works fine in Chrome and new Edge browser, and also in Firefox on Win 7. I've tried disabling extensions and also using Private Window but still the same result. My last submitted error report is -

53e52e75-173d-4ef7-bc39-eb53f87a353a 01/08/2020, 01:37

Comment 7

[malc52]

(In reply to malc52 from comment #6)

Hi. This is also happening to me in Firefox 79.0 on Win 10(64-bit).

Every time I visit the ebay login page my tab crashes - https://signin.ebay.co.uk/ws/eBayISAPI.dll?SignIn&UsingSSL=1&siteid=3&co_partnerId=2&pageType=2323012&ru=https%3A%2F%2Fwww.ebay.co.uk%2Fsh%2Fovw

Works fine in Chrome and new Edge browser, and also in Firefox on Win 7. I've tried disabling extensions and also using Private Window but still the same result. My last submitted error report is -

53e52e75-173d-4ef7-bc39-eb53f87a353a 01/08/2020, 01:37

Are these comments even being considered?

Comment 8

[malc52]

Still no reply from Mozilla but I've tracked down my ebay login problem to Firefox blocking a SameSite ebay cookie. Sorted by going to Settings +> Privacy & Security => Custom and un-checking the Cookies box.

After sending numerous bug reports each time the tab crashed I expected at least an acknowledgement from Mozilla. I will send no more data to Mozilla in future.

Comment 9

[Mike Conley (:mconley) (:⚙️)]

Hi malc52,

The "Untriaged" component in Bugzilla is triaged roughly once a week, and I suspect this is why you haven't heard a response yet. Also, people are on summer holiday.

53e52e75-173d-4ef7-bc39-eb53f87a353a is an invalid crash ID - as in, it doesn't direct us to a crash report. If you visit about:crashes, and click on that crash report, what is the URL that it sends you to?