Closed Bug 1597994 Opened 4 years ago Closed 4 years ago

There should be a link under my accounts menu to access this page - https://accounts.firefox.com

Categories

(Firefox :: Firefox Accounts, defect, P2)

72 Branch
Desktop
Windows
defect

Tracking

()

VERIFIED FIXED
Firefox 72
Tracking Status
firefox72 --- wontfix
firefox73 --- verified

People

(Reporter: marissawood, Assigned: vbudhram)

Details

(Whiteboard: [fxa])

Attachments

(2 files)

If there is a way to do it now, it is not at all intuitive.
As this page - https://accounts.firefox.com - is the only way for folks to cancel their subscription with us, it needs to be available from their main account menu. If it's already there, it needs to be labeled more clearly because I couldn't find it.

I'm marking this as P2 and critical because we will be collecting money and users need to easily be able to figure out how to get a refund.

thanks Reese; ni? :rfeeley for UX here

Flags: needinfo?(rfeeley)

I'm surprised that https://accounts.firefox.com/settings isn't going to have a way to cancel subscriptions. That link is fairly prominent in the Firefox UI - would adding subscription info to that page be an option? Otherwise, I'm struggling to think of what the label for the link would be and what value it would have to users without a subscription.

As far as I know, linking to https://accounts.firefox.com is functionally the as linking to https://accounts.firefox.com/settings for signed-in users. The folks in #fxa in slack confirmed that this page will have an option for managing subscriptions.

So IIUC going [toolbar menu] -> [profile picture that says "settings" underneath it] -> ["account settings" link] will take you to a place where you can manage your subscriptions, but perhaps we need to make this more obvious.

Attached image image (1).png

From discussions with Ryan Feeley, we're considering:

  • Renaming Settings to Account Settings and then removing the redundant Device Settings
  • Adding Payment and billing management option to the list

The attached screenshot doesn't include the payment and billing option but it gives an idea of where we are thinking.

This helps a lot. I'm curious as to what we end up with as a final decision. Thanks so much for the quick turnaround!

In our meeting just now, :rfeeley says this screenshot is good to proceed with, if we ignore the new "Account Security" section. Summary of changes:

  • Top-level menu:
    • Rename "Settings" to "Account Settings"
  • Account Settings sub-menu:
    • Change title from "Settings to "Account Settings"
    • Change link text from "Account Settings" to "Manage Account"
    • Remove the current "Device Settings" section

The result will be an "Account Settings" sub-menu that only has two items, "Manage Account" and "Sign out". But that's OK for now, we'll add more items in there over time.

This is now ready for engineering.

Flags: needinfo?(rfeeley)
Assignee: nobody → vbudhram
Whiteboard: [fxa]
Pushed by vbudhram@mozilla.com:
https://hg.mozilla.org/integration/autoland/rev/bb94a8d077e5
Update FxA menu manage account labels r=markh,flod
Status: NEW → RESOLVED
Closed: 4 years ago
Resolution: --- → FIXED
Flags: qe-verify+

This issue is verified as fixed on Firefox 73.0b4 (20200112220634) under Windows 10 64-bit and Mac OS X 10.14.6. The following changes are successfully available:

  • Top-level menu
    • "Settings" is renamed to "Account Settings"
  • Sub-menu
    • "Settings" is renamed to "Account Settings"
    • "Account Settings" is renamed in "Manage Account"
    • "Device Settings" section is removed

Based on these results I am marking this bug as Verified.

Status: RESOLVED → VERIFIED
Flags: qe-verify+
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