160057 - unable to print (erratic): "printing failed for some reason"

Status: VERIFIED FIXED

(Camino Graveyard :: Printing, defect)

Description

[sairuh (rarely reading bugmail)]

i've been seeing this off and on using today's build (2002.07.29.05). sometimes
printing fails, and i get a not-so-useful message, "Printing has failed for some
reason." :-P

i think simon saw this as well, but it seems tricky to repro...

Comment 1

[sairuh (rarely reading bugmail)]

okay, this *is* admittedly vague. ;)

to clarify, i don't experience print failures of this kind all of time.

here were some sites where printing was flakey (ie, with the vague error msg):

* http://home.netscape.com
* map results from http://yp.yahoo.com or http://maps.yahoo.com

Comment 2

[sairuh (rarely reading bugmail)]

when this does occur, the print dlg doesn't appear at all --the error dlg
(sheet) only appears.

Comment 3

[Winnie Lam]

Sarah, can you test to see if this is a regression?

Comment 4

[James]

I too have been having this issue.  I printed a page (an FAQ) so it was purely
html and text, no images, etc...  I clicked on file->print->print preview.  It
opened the file in preview and I saved it as a PDF.  When I went to print
another page, the print option failed with a window sheet dropping down saying
"printing failed for some reason".

Comment 5

[sairuh (rarely reading bugmail)]

james, thanks for the test case...but unfortunately i couldn't repro the error
condition.

it'll be tricky to find if/when this regressed, unless i can get a reproducible
test case. :-/

Comment 6

[Greg K.]

Adding qawanted per comment 5.

Comment 7

[Ben Lukens]

I can reproduce this reliably on Chimera/2002080905 doing the following:

Start a new Chimera session (this must be the first time attempting to print
during a session).
Go to File / Print. Click Cancel.
Go to File / Page Setup. Click Cancel.
Go to File / Print. You should get a "Printing failed for some reason." message.

If you click OK from the Page Setup (instead of Cancel), subsequent Prints
either do nothing at all, or display the same error message.

The key is that you must Cancel the first Print command. If you go to Page Setup
before you go to Print, there is no problem. Also, FWIW, Mozilla/2002073008 does
not have this problem.

Comment 8

[saari (gone)]

->ccarlen

Comment 9

[Conrad Carlen (not reading bugmail)]

Taking.

Comment 10

[Steve Dagley]

-> sdagley to see if it's anything obvious (or fixed by the move to the 1_0_1
branch) while ccarlen is busy with TBird

Comment 11

[Steve Dagley]

No, really, reassigning to sdagley :-)

Comment 12

[Steve Dagley]

This seems to have been fixed by ccarlen's recent fix for page setup as I can't
repro given the steps in comment #7

Comment 13

[sairuh (rarely reading bugmail)]

wfm using the steps in comment 7 on 10.2.2 with 2002.11.15.04.