1606254 - Thunderbird is working fine, but I have lost all my data in Lightning

Status: RESOLVED INCOMPLETE

(Calendar :: General, defect)

Description

[frank]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

Steps to reproduce:

before it happened I did nothing
after it happened I followed every instruction I could find=
I reindexed the data base
I deleted Thunderbird
I reinstalled Thunderbird

Actual results:

while no mails are lost in Thunderbird,
still all my data in Lightning are (seem) lost:
all pages (monthly, weekly, daily...) in Lighning are blank
all my appointments, birthdays, events... have vanished

Expected results:

my data should have been recovered

Comment 1

[frank]

Thunderbird version 68.3.1 (32-bits)

Comment 2

[WaltS48 [:walts48]]

Attachment: appmenu.png

Do you have the AppMenu in the Calendar Toolbar?

Comment 3

[frank]

If by the AppMenu in the Calendar toolbar you mean one similar to your attached image
then yes, I have the AppMenu in the Calendar toolbar (mine is in Dutch)
but I do not have the three icons above the the AppMenu in the Calendar toolbar you show

Comment 4

[Stefan Sitter [:ssitter]]

Do you get any error messages reported in Tools > Error Console? Do you use 3rd party extension that modify Lightning?

Comment 5

[frank]

Do you get any error messages reported in Tools > Error Console?

WebExtensions: Loading packed extension from C:\Users\Frank\AppData\Roaming\Thunderbird\Profiles\m5mzkeyl.default\extensions{e2fda1a4-762b-4020-b5ad-a41df1933103}.xpi ext-legacy.js:157
WebExtensions: Loading add-on preferences from C:\Users\Frank\AppData\Roaming\Thunderbird\Profiles\m5mzkeyl.default\extensions{e2fda1a4-762b-4020-b5ad-a41df1933103}.xpi ext-legacy.js:190
WebExtensions: Firing profile-after-change listeners for {e2fda1a4-762b-4020-b5ad-a41df1933103} ext-legacy.js:194

Do you use 3rd party extension that modify Lightning?

not as far as I know

Comment 6

[Stefan Sitter [:ssitter]]

OK, so no errors are reported. Maybe someone else has an idea on how to support you with your problem.

Comment 7

[frank]

for a previous bug I allowed someone access through Teamviewer

Comment 8

[frank]

I have posted this request for help 16 days ago !!!

Comment 9

[frank]

I feel abandoned by Thunderbird
can somebody please relaunch my request for help ?

Comment 10

[Magnus Melin [:mkmelin]]

The support forums might be a better place to ask. https://support.mozilla.org/questions/new/thunderbird

You can check the calendar-data folder in your profile and see if the data there can help resolve it.

Comment 11

[frank]

thank you, Magnus, for a quick reply
I have checked the calendar-data folder in my profile
in there I find three sqlite-files:
one named cache.sqlite, dated dec 19 2019
one named deleted.sqlite, dated nov 12 2019
one named local.sqlite, dated jan 25 2015
In the file labeled backup I find old files dated jan 25 2015

Comment 12

[Wayne Mery (:wsmwk)]

I think we must assume we will not discover the reason for the problem