Closed Bug 1606980 Opened 5 years ago Closed 5 years ago

bookmarks are disabbled

Categories

(Firefox :: Bookmarks & History, defect)

71 Branch
defect
Not set
normal

Tracking

()

RESOLVED INCOMPLETE

People

(Reporter: piraudadrien, Unassigned)

Details

Attachments

(1 file)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

Steps to reproduce:

Since the installation from the last version (71.0) of FireFox at the beginning of december 2019.

Actual results:

My bookmarks, an directorys of bookmarks, are empty.
And if I want to restaur one of the proposed folder from my precedent bookmarks, via Firefox, Firefox indicate that he can't treat this folder ; the Firefox bookmarks folder...

Expected results:

To list all my bookmarks folders and directorys

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Component: Untriaged → Bookmarks & History

please try running Firefox in Safe mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
If that doesn't help, please also go to about:support copy and attach a log from that page here.
Please also try running Places Database Integrity from the about:support page, and report results here.

Flags: needinfo?(piraudadrien)

No answer, feel free to reopen if you have further information for us.

Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Resolution: --- → INCOMPLETE
Flags: needinfo?(piraudadrien)

Hello,
Thanks for your answers, and sorry to my absence !

In safe mode too, my firefox's bookmarks are empty.

In the page about:support , after running Places Database Integrity, there are errors!
This is the scritpt :

Task: checkIntegrity

  • Unable to check places.sqlite integrity: Error: Error(s) encountered during statement execution: database disk image is malformed

Task: invalidateCaches

  • The task queue was cleared by an error in another task.

Task: checkCoherence

  • The task queue was cleared by an error in another task.

Task: expire

  • The task queue was cleared by an error in another task.

Task: originFrecencyStats

  • The task queue was cleared by an error in another task.

Task: vacuum

  • The task queue was cleared by an error in another task.

Task: stats

  • The task queue was cleared by an error in another task.

Task: _refreshUI

  • The task queue was cleared by an error in another task.

Your places.sqlite database is broken and can't be fixed, this is usually the result of a memory or disk corruption, in some rate cases it's related to system crashes.
You may have to open your profile folder from about:support, close Firefox, and rename places.sqlite to places.sqlite.corrupt. On restarting Firefox a new one will be generated, bookmarks should be reimported.

One interesting thing I noticed here is that we apparently return database disk image is malformed but ex.result is not set to NS_ERROR_FILE_CORRUPTED, otherwise we'd replace the db automatically at this point.
that's apparently due to this wrapping https://searchfox.org/mozilla-central/rev/3a0a8e2762821c6afc1d235b3eb3dde63ad3b01a/toolkit/modules/Sqlite.jsm#889
I'll file a bug about it.

Hello,
I often use an other older computer since this bug, and the pandemic...

I don't find the field 'places.sqlite' in about:support ! Then I attached the log from about:support as asked before... !

This bug destroy my efficient navigation on the web...
Thanks in advance!

log from my firefox's about:support

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