1614564 - Crash in [@ IPCError-browser | ShutDownKill | EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER]

Status: RESOLVED WORKSFORME

(Toolkit :: Crash Reporting, defect, P4)

Description

[Gabriele Svelto [:gsvelto] (PTO)]

This bug is for crash report bp-f10fa885-0a7d-4996-b76b-cde590200210.

These are content process shutdown kills w/o a minidump. We have to figure out why it's happening and how to fix it.

Comment 1

[Andrew McCreight [:mccr8]]

63 of these crashes, showing up with "unknown" as the OS, on the April 15 Nightlies.

Comment 2

[alex_mayorga]

¡Hola y'all!

Found this one on my 86.0a1:

https://crash-stats.mozilla.org/report/index/29255c75-1df9-4fa9-9a04-d1e770201222#tab-details

Updating flags per https://crash-stats.mozilla.org/signature/?product=Firefox&signature=IPCError-browser%20%7C%20ShutDownKill%20%7C%20EMPTY%3A%20no%20crashing%20thread%20identified%3B%20ERROR_NO_MINIDUMP_HEADER

Seems like it is happening much more on 86.0a1 in the most recent past week BTW.

Hope this is helpful.

¡Gracias!
Alex

Comment 3

[alex_mayorga]

¡Hola Gabriele!

Found this one on my 87.0a1:

https://crash-stats.mozilla.org/report/index/3f405276-3983-489d-b1fe-b840e0210205

Updating flags per https://crash-stats.mozilla.org/signature/?product=Firefox&signature=IPCError-browser%20%7C%20ShutDownKill%20%7C%20EMPTY%3A%20no%20crashing%20thread%20identified%3B%20ERROR_NO_MINIDUMP_HEADER

Seems like it is happening much more on 87.0a1 in the most recent past week but not showing in "Crash Data" for this bug for some reason.

Does the signature need updating perhaps?

Hope this is helpful.

¡Gracias!
Alex

Comment 4

[Gabriele Svelto [:gsvelto] (PTO)]

Yeah, that's odd. The signature appears correct but there's something wrong going on with the crash report. Not only the minidump is empty but there's other missing bits.

Comment 5

[Gabriele Svelto [:gsvelto] (PTO)]

We're adding better error reporting for this kind of issues; I should be able to figure out what's going wrong in one or two months tops.

Comment 6

[alex_mayorga]

¡Hola y'all!

Product Firefox
Release Channel nightly
Version 88.0a1
Build ID 20210306093316 (2021-03-06)
crashed like https://crash-stats.mozilla.org/report/index/59c95ef9-3f10-4d92-a400-692fd0210308#tab-details

Updating flags per https://crash-stats.mozilla.org/signature/?product=Firefox&signature=IPCError-browser%20%7C%20ShutDownKill%20%7C%20EMPTY%3A%20no%20crashing%20thread%20identified%3B%20ERROR_NO_MINIDUMP_HEADER

Seems like it is happening much more on 88.0a1 in the most recent past week .

Hope this is helpful.

¡Gracias!
Alex

Comment 7

[Gabriele Svelto [:gsvelto] (PTO)]

While it's not apparent from the graphs and the aggregations all of these crashes are coming from Windows. It seems that Linux never fails when grabbing this kind of minidumps which is a bit of a disappointment because we added extensive error reporting to it :-(

Comment 8

[BugBot [:suhaib / :marco/ :calixte]]

Closing because no crashes reported for 12 weeks.

Comment 9

[Will Kahn-Greene [:willkg] ET needinfo? me]

This doesn't show up any more because it's a shutdownkill crash and we stopped breaking up the signatures into more granular buckets. Bug # 1727149.