Closed Bug 1615859 Opened 6 years ago Closed 6 years ago

Cannot type in URL window, can not access Preferences, nothing.

Categories

(Firefox :: Settings UI, defect)

Product:
Firefox
Component:
Settings UI
Version:
73 Branch
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: fccroft, Unassigned, NeedInfo)

Details

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_3) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.5 Safari/605.1.15

Steps to reproduce:

I downloaded and installed Ver 73. When App opens, it opens one window. I can not type anything in the search/url window. I can not open preferences. Nothing happens when I select anything in the menu or click on any icon.

Actual results:

Nothing

Expected results:

I should be able to enter a url without issue.

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Component: Untriaged → Preferences
Summary: Nothing works in Firefox Version 73.0 on a 2019 16" MacBook Pro running MacOS 10.15.3. One window opens when App opens but can not type in URL window, can not access Preferences, nothing. → Cannot type in URL window, can not access Preferences, nothing.

That sounds very bad - does the same thing happen if you open a new profile ( https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles ), or if you open Firefox in its safe mode ( https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#w_start-firefox-in-safe-mode ) ?

Flags: needinfo?(fccroft)

Without more details we can't do much here to help / triage further.

Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → INCOMPLETE
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