1616213 - [Linux] Netflix, Prime Video and Spotify doesn't work because of Widevine

Status: RESOLVED DUPLICATE of bug 1614535

(Core :: Audio/Video: Playback, defect)

Description

[Antonio Giustino]

Attachment: netflix.png

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:73.0) Gecko/20100101 Firefox/73.0

Steps to reproduce:

• Log into Netflix, Prime Video or Spotify.
• Try to reproduce a video or song.

Actual results:

Crashes Widevine plugin.

Expected results:

It should reproduce the contents.

Comment 1

[Antonio Giustino]

Attachment: primevideo.png

Comment 2

[Antonio Giustino]

Attachment: spotify.png

Comment 3

[BugBot [:suhaib / :marco/ :calixte]]

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Comment 4

[Bryce Seager van Dyk [:bryce] (he/him) - Not reading bugmail]

Could you check if this works on nightly? Could you also navigate to about:support and copy the information there using the copy to clipboard button, and paste the info on this bug?

Comment 5

[Antonio Giustino]

Attachment: info

Ok, with nightly version works. Anyway there is info:

Comment 6

[Bryce Seager van Dyk [:bryce] (he/him) - Not reading bugmail]

Do you happen to know the version of glibc present on your machine? Version 2.31 has an issue that was causing Widevine to fail and that we've recently patched. We saw the issue a lot on arch, though other distros are impacted.

Comment 7

[Antonio Giustino]

Yes, I've read about downgrade glibc in order to solve this issue. But I don't want downgrade glibc because it could break a lot of other things and I want avoid it.
Thanks for the solution.

Comment 8

[Bryce Seager van Dyk [:bryce] (he/him) - Not reading bugmail]

I'm not suggesting you downgrade glibc, but rather looking to confirm that this can be marked as a dupe of bug 1614535. I'm going to mark it as such, but please reopen if that's not the case. We should have the fix rolled out from 73.0.1 upwards.