Closed Bug 1616993 Opened 4 months ago Closed 3 months ago

Reports of tab crashes caused by Bitdefender

Categories

(External Software Affecting Firefox :: Other, defect)

All
Windows
defect
Not set
normal

Tracking

(firefox73+ fixed)

RESOLVED WORKSFORME
Tracking Status
firefox73 + fixed

People

(Reporter: philipp, Unassigned)

Details

(Keywords: crash)

Today we started getting multiple reports from users of Bitdefender that all tabs of their Firefox started crashing (without producing a proper mozilla crash report):
https://support.mozilla.org/en-US/questions/firefox?owner=all&tagged=bug1616993&show=all
https://old.reddit.com/r/firefox/comments/f6vp17/firefox_crashing_on_startup/

Radu, has there been any recent change in Bitdefender or signature update that could explain this - could you look into the matter?

Flags: needinfo?(rportase)

Thx for letting me know. I'll look into the problem and let you know what I find out.

Flags: needinfo?(rportase)

Issue was apparently on us and was affecting users of Bitdefender AV free. We pushed an update about 2 hours ago with the fix. You should see a drop in crashes as update propagates across market.

Thank you again for letting me know!
Radu

Great, thank you for the quick update!

Status: NEW → RESOLVED
Closed: 3 months ago
Resolution: --- → WORKSFORME
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