Closed Bug 1617373 Opened 5 years ago Closed 5 years ago

Firefox constantly crashes on Facebook with a new interface

Categories

(Core :: Networking, defect)

Product:
Core
Component:
Networking
Version:
73 Branch
Platform:
Desktop
Windows 10
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED DUPLICATE of bug 1601997
Tracking Flags:
Tracking Status
firefox73 --- disabled
firefox74 --- fixed

People

(Reporter: zhouck, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:73.0) Gecko/20100101 Firefox/73.0

Steps to reproduce:

Open Facebook, switched to the new interface, navigate, click to open profile in the new tab

Actual results:

Firefox crashes (2 crash for last 5 minutes)

Expected results:

Notmal browsing

Same crash for messenger.com

I cannot reproduce any crash by opening Facebook into Firefox Release v73.0.1 and navigating throughout the website. I have to mention that I don't know what "the new interface" of Facebook is. We need you to answer some questions in order to move this bug forward.

  1. Please explain exactly how you switch to the new interface.
  2. Can you constantly reproduce it?
  3. Please provide us with a crash report. Please be careful to provide us the crash report corresponding to your described issue.
    Details how: open the browser with the same profile it crashed, go to the "about:crashes", tap the "Submit" button (if needed) and "View" button corresponding to a Report ID that has the date and time of the crash you caused and then copy the link of the crash report into this bug.
    A crash report looks like this: https://crash-stats.mozilla.org/report/index/bdcfc944-ccb7-4a82-a749-13b940200214
  4. Do you confirm that you are talking about an issue of Firefox Release v73.0.1 on Windows 10 computer?

Thank you for your contribution!

Flags: needinfo?(zhouck)

  1. Please explain exactly how you switch to the new interface.
    https://www.engadget.com/2020/01/10/the-new-facebook-design/
    Facebook provided me link to switch, and I have switched

  2. Can you constantly reproduce it?
    Yes

  3. Do you confirm that you are talking about an issue of Firefox Release v73.0.1 on Windows 10 computer?
    Correct

Flags: needinfo?(zhouck)

It appears I'm not of the "lucky ones" to get to test Facebook's new interface so I can't reproduce it, but I will confirm it based on the crash reports.
Hopefully, those will be enough to troubleshoot the cause of the crash.

I do not know whether this component is correct. Please set a more appropriate one if the case.
Thank you for your contribution!

Status: UNCONFIRMED → NEW
status-firefox73: --- → affected
Component: Untriaged → Networking
Ever confirmed: true
OS: Unspecified → Windows 10
Product: Firefox → Core
Hardware: Unspecified → Desktop

It seems you're using HTTP3
You should be able to fix the crashes by setting the network.http.http3.enabled pref to false.
Otherwise it's fixed in Firefox 74.

Status: NEW → RESOLVED
Closed: 5 years ago
Resolution: --- → DUPLICATE
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