Closed Bug 1622450 Opened 5 years ago Closed 5 years ago

does not allow microphone

Categories

(Core :: WebRTC: Audio/Video, defect)

74 Branch
defect
Not set
normal

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: marycmcf, Unassigned, NeedInfo)

Details

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:74.0) Gecko/20100101 Firefox/74.0

Steps to reproduce:

In the URL bar at the top of the screen find the Microphone icon and click on it.
Next to where it says “Permissions”, click on the gear icon. Another tab will open.
In the new tab, under “Permissions”, find where it says “Microphone” and click on the “Settings” button.
Make sure “Allow” is selected for “learn.mangolanguages.com”.
Go back to the Mango Languages page and refresh it.

then

Click the menu button Fx57Menu and select Preferences.
Click Privacy & Security from the left menu.
Scroll down to the Permissions section.
Click the Settings… button for the Microphone option.
Enter the website URL in the Search field for the site that you want to access your microphone.
Press the Enter key.
The website displays in the list below. You can remove it at any time by selecting it from the list and clicking the Remove Website.
Select the Block new requests asking to access your microphone checkbox if you do not want to give any other sites access to your microphone.
Click the Save Changes button. 

Actual results:

The microphone still won't activate. I've restarted Firefox, restarted computer, refreshed pages, checked permissions.

Expected results:

Microphone should go on

Hi, marycmcf!

Thanks for your contribution!!

I couldn't reproduce the described behavior in:

Mac OS X 10.14
Firefox 74.0
Firefox 75.0b11
Firefox Nightly 76.0a1 (2020-04-01)

Could you try to run this on another site that requires a microphone? Just to make sure it is not a problem from the site.

Please let us know if this issue is reproduced in the latest Nightly edition. You can download it from here: https://nightly.mozilla.org/

If you still have the issue please create a new profile, you have the steps here: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager
support.mozilla.orgsupport.mozilla.org

Once you have all this information, please let us know so we can continue investigating.

Regards,

Flags: needinfo?(marycmcf)

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Component: Untriaged → Preferences
Component: Preferences → WebRTC: Audio/Video
Product: Firefox → Core

Just tried this myself; I set up an account on mangolanguages, and tried out one of the lessons. We are able to record from the mic just fine, although the site records for such a short duration (less than a second) that it makes it very difficult to use. Chrome behaves this way also. I suspect that this is just a site problem, and it does not appear to be a webcompat problem.

Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Resolution: --- → WORKSFORME
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