1622652 - Firefox 74 on Ubuntu 19.10 unable to play videos on Netflix

Status: RESOLVED INCOMPLETE

(Core :: Audio/Video: Playback, defect)

Description

[Mayank]

Attachment: netflix.png

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:74.0) Gecko/20100101 Firefox/74.0

Steps to reproduce:

Am getting the errors as shown in the screenshots attached.

Expected results:

I should have been able to play my netflix videos without hitch

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Comment 2

[Andre Klapper]

Why was this reported to Firefox, instead of e.g. Netflix or Ubuntu?

Comment 3

[Mayank]

Because I was able to play it on Chrome Ubuntu. Also the help page for the error code on Netflix didn't say anything about support for browsers on Linux. So I posted it on here.

Comment 4

[Bryce Seager van Dyk [:bryce] (he/him) - Not reading bugmail]

I believe that error is associated with not supporting a media type Netflix is trying to play. Could you navigate to about:support and use the copy text to clipboard button and then attach that information to this bug?

Comment 5

[Mayank]

Attachment: about:support

Added the about:support data

Comment 6

[Bryce Seager van Dyk [:bryce] (he/him) - Not reading bugmail]

In many cases we rely on the underlying OS to decode media. In the case of Netflix it's a little more complex. Do you have ffmpeg installed? If so, what version?

Comment 7

[BugBot [:suhaib / :marco/ :calixte]]

The bug has a release status flag that shows some version of Firefox is affected, thus it will be considered confirmed.

Comment 8

[BugBot [:suhaib / :marco/ :calixte]]

Redirect a needinfo that is pending on an inactive user to the triage owner.
:jimm, since the bug has recent activity, could you have a look please?

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