1625768 - YouTube notifications never show up or disappear with toast Notifications

Status: RESOLVED DUPLICATE of bug 1498623

(Toolkit Graveyard :: Notifications and Alerts, defect, P3)

Description

[Jim]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0

Steps to reproduce:

1. Ensure that Firefox is default browser
2. Ensure that Notifications on Windows 10 for Firefox is set to only "Show Notifications in Action Center" and that "Show Notifications Banners" is disabled since the latter prevents the notification from showing up in Action Center.
3. Ensure that following setting in about:config are set to TRUE:
   dom.push.enabled
   alerts.useSystemBackend
   dom.webnotifications.enabled
4. Ensure that notifications for Youtube.com are allowed in Firefox
   5)Subscribe to YouTube channels and click on the bell icon for "ALL NOTIFICATIONS".

Actual results:

Notification alert sounds but the notification never shows up even though the Action Center icon is highlighted/filled in. At times when the browser is started in the morning, I have seen notifications show up but then disappear all on its own without any intervention by the user!

Expected results:

When the stream either goes live or posts new videos one should get a notification that appears in Windows10 Action Center and that notification should stay there at least until you either click on it to launch the Youtube page or click on the X to remove the notification from the Action Center.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Comment 2

[Matthew N. [:MattN]]

Hello,

(In reply to Jim from comment #0)

alerts.useSystemBackend

This isn't yet a supported configuration (see bug 1497425). Please test to see if the problem happens with this pref off.

Comment 3

[Jim]

Turning this option off will still allow notifications to show up in Windows10 Action Center because that is what I need to happen. Having notifications simply showing up as pop up banners and then disappearing after a couple of seconds is not much use to me. I am not always in front of my computer and these types of notifications are missed.

Comment 4

[Jim]

This is indeed what happens. I see the Toast Notification/pop up on the screen and then it disappears. That is fine if I am in front of the computer otherwise I miss it completely and have no idea that a YouTube live stream or another event such as a new post occurred for a subscribed channel.

Comment 5

[Jim]

The way this is implemented in Firefox appears to be operating outside of Windows10 Notifications settings completely in that if one has notifications for Firefox set to Action Center only (Notification Banners option disabled) then the Toast notification still shows up.

Comment 6

[Matthew N. [:MattN]]

I guess you'll have to live with the bugs then until we fix and ship native Windows notification support.

Comment 7

[Jim]

Sorry to say but I have switched over to Brave browser after spending countless hours trying to figure out why the weird behavoir was occurring in Firefox.

Comment 8

[BugBot [:suhaib / :marco/ :calixte]]

Bugbug thinks this bug is a regression, but please revert this change in case of error.

Comment 9

[Jim]

FYI with both types of notifications enabled in Windows10 and with the alerts.useSystemBackend set to false you see the banner notifications show up and disappear on their own. Unless you are in front of the computer when these types of notifications occur you have no idea that they have occurred.

Comment 10

[Firefox Bug Husbandry Bot]

Because this bug's Severity has not been changed from the default since it was filed, and it's Priority is P3 (Backlog,) indicating it has been triaged, the bug's Severity is being updated to S3 (normal.)

Comment 11

[BugBot [:suhaib / :marco/ :calixte]]

The bug has a release status flag that shows some version of Firefox is affected, thus it will be considered confirmed.

Comment 12

[Nick Rishel [:nrishel]]

This is a variant of "notifications don't remain in the action center." The cause of both is that Firefox tears down the notification when "dismissed" when the popup toast times out (even though it's still available in the action center). Unintuitively this timeout dismissal occurs even when the popup toast is disabled.

Close as duplicate as this is a special case of the 1498623.