Closed Bug 1627776 Opened 4 years ago Closed 4 years ago

Firefox no longer shows old passwords

Categories

(Firefox :: Sync, defect)

Product:
Firefox
Component:
Sync
Version:
73 Branch
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED DUPLICATE of bug 1377100

People

(Reporter: linus.kardell, Unassigned)

Details

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:73.0) Gecko/20100101 Firefox/73.0

Steps to reproduce:

I have Firefox syncing my passwords.

Actual results:

One of my Firefox instanses suddenly doesn't show any of my passwords (except a few added after this started happeding), even though the passwords are show on all other insances and are synced between them.

Expected results:

It should show all passwords.

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Component: Untriaged → Sync

Hi Linus, thanks for the report! This sounds like logins.json getting corrupted and replaced out from underneath Sync, and Sync not realizing that it needs to download everything from the server again. Could you please try the following steps, and let us know if your passwords come back after that?

  1. Open about:config.
  2. Search for services.sync.passwords.lastSync.
  3. Click the "Delete" button on the right.
  4. Trigger a sync.
Flags: needinfo?(linus.kardell+mozillabugs)

Thank you, that fixed it.

Flags: needinfo?(linus.kardell+mozillabugs)

The priority flag is not set for this bug.
:markh, could you have a look please?

For more information, please visit auto_nag documentation.

Flags: needinfo?(markh)

(In reply to Linus Kardell from comment #3)

Thank you, that fixed it.

Thanks for getting back to us - we are tracking this in bug 1377100.

Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago
Flags: needinfo?(markh)
Resolution: --- → DUPLICATE
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