Can't disable account protection emails
Categories
(Cloud Services :: Server: Firefox Accounts, defect)
Tracking
(Not tracked)
People
(Reporter: marcin.raczkowski, Assigned: jrgm)
Details
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:75.0) Gecko/20100101 Firefox/75.0
Steps to reproduce:
I logged in into new profile on Firefox, which I had to do because upgrade form 74->75 broke my old profile and pages would not load.
I was forced to log in into sync again.
Actual results:
I could not sync again as my login was blocked.
Email with the code to unlock it was blocked by fraud protection in my email provider (ironic isn't it).
Expected results:
I should have an option to disable this account protection "feature".
In addition it might be a good idea to make sure your emails arrive.
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Comment 1•5 years ago
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Hi Marcin, Thanks for reaching out! We unfortunately don't control how email providers treat the emails we send. We apply every email delivery best practice in the industry, but ultimately some providers may aggressively block our emails as spam.
As for the account protection feature, we require it to fight ongoing password stuffing attacks. This is not a feature that can be disabled at this time.
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