1631701 - Add-on Installation problem

Status: UNCONFIRMED

(Toolkit :: Add-ons Manager, enhancement)

Description

[giorgos.ilias58]

Attachment: Screenshot at Apr 21 10-24-56.png

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:77.0) Gecko/20100101 Firefox/77.0

Steps to reproduce:

Trying to install any add-on with Firefox Nightly but it's loading for ever

Expected results:

The add-on should have been installed

Comment 1

[Andre Klapper]

Is this reproducible? Does this also happen with other extensions?

Comment 2

[giorgos.ilias58]

(In reply to Andre Klapper from comment #1)

Is this reproducible? Does this also happen with other extensions?

Yes it is! Unfortunately I cant install any add-on and I don't know what to do. Themes are being installed successfully.

Comment 3

[BugBot [:suhaib / :marco/ :calixte]]

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Comment 4

[Luca Greco [:rpl] [:luca] [:lgreco]]

(In reply to giorgos.ilias58 from comment #2)

(In reply to Andre Klapper from comment #1)

Is this reproducible? Does this also happen with other extensions?

Yes it is! Unfortunately I cant install any add-on and I don't know what to do. Themes are being installed successfully.

would you mind to look into the webconsole of the addons.mozilla.org tab and in the Browser Console if there is any error logged after you trigger the installation and it gets stuck?

Comment 5

[BugBot [:suhaib / :marco/ :calixte]]

Clear a needinfo that is pending on an inactive user.

Inactive users most likely will not respond; if the missing information is essential and cannot be collected another way, the bug maybe should be closed as INCOMPLETE.

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