Understand why users are orphaned on Windows
Categories
(User Research :: Project Request, task)
Tracking
(Not tracked)
People
(Reporter: RT, Unassigned)
References
Details
Request Description
30M to 40M MAU on Windows run Firefox release versions that are more than 2 versions behind despite not having disabled app updates.
We have clues in telemetry that tell us there is correlation with not running many sessions or not running Firefox for many hours but we'd like to understand if not runnning Firefox enough time to download an update is the only reason for not being up to date.
Deadline
By end of June
Priority Level
2
Priority Level Description
This project will help prioritize implementation of the background update agent, which we assume should address most users on Windows who run outdated versions of Firefox because of low Firefox engagement
Supporting Information
https://sql.telemetry.mozilla.org/dashboard/outdated-users-characteristics
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Updated•4 years ago
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Comment 1•4 years ago
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Hi Romain,
Unfortunately we don't have any bandwidth to support this at the moment. Please ping us in July to see if we have any bandwidth as we are hiring new researchers to backfill and hopefully make some progress by then.
Raja
Description
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