Frequent tab crash when initiating Firefox from a hyperlink
Categories
(Toolkit :: Crash Reporting, defect)
Tracking
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People
(Reporter: r.h.beaven, Unassigned)
Details
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:77.0) Gecko/20100101 Firefox/77.0
Steps to reproduce:
On macOS Catalina 10.15.5:
Open Firefox (not already running, but the default browser) from a hyperlink in a text file or menu in an app.
Actual results:
Two windows opened, one a blank new tab and the other saying "Gah. Your tab just crashed." It's random but frequent.
If Firefox is already running before clicking a hyperlink, the problem doesn't happen.
Disabling extensions and disabling hardware accel made no difference. It happens on two different Macs, but with the same Firefox account.
Expected results:
The website referenced by the hyperlink should open, preferably with only one window and tab.
(Using the option key on the hyperlink to start in Safe Mode gets the website to open, but to stay there the button to continue with safe mode has to be ignored by closing the popup.)
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Reporter | |
Comment 1•5 years ago
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The use of the option key for safe mode now gives a different result. The target website opens in a single window, but the popup that gives options to refresh firefox or continue in safe mode either 1) Closes Firefox if the popup's close button is clocked or 2) Resets from the target website to new tab.
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Comment 2•5 years ago
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(In reply to r.h.beaven from comment #1)
The use of the option key for safe mode now gives a different result. The target website opens in a single window, but the popup that gives options to refresh firefox or continue in safe mode either 1) Closes Firefox if the popup's close button is clicked or 2) Resets from the target website to new tab.
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Updated•5 years ago
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Comment 3•5 years ago
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Hi, r.h.beaven
I am not able to reproduce on my end, I've tried Release 77.0 (64-bit), Beta 78.0b5 (64-bit) (64-bit) and Firefox Nightly 79.0a1 (2020-06-11) (64-bit)
in macOS 10.14 and 10.15, trying to open a link from thunderbird, and also from a word document in libreoffice having ff closed, and the link opens in a tab without issues (just one window opened)
Please try this on the latest version of nightly. You can download it from here: https://nightly.mozilla.org/
Can you go to about:crashes and attach the crash report ? Did you had the chance to look over this? Does any of the provided solutions, help?
http://support.mozilla.com/kb/Firefox%20crashes
I will move this over to a component so developers can take a look over it. If is not the correct component please feel free to change it to an appropriate one.
Thanks for the report.
Best regards, Clara.
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Comment 4•5 years ago
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Thanks for the comment, Clara.
Firstly I disabled all extensions in FF 77, and tab crashes still occurred.
Now I've tried the nightly version as suggested. Before signing in to Firefox it appeared that tab crashing was no longer an issue, but after signing in the issue returned.
I couldn't see a crash report for tab crashes in FF 77, but in nightly I could. I guess that a link is the only way to attach a crash report, so here it is:
Crash report:
https://crash-stats.mozilla.org/report/index/f7e524db-55d9-4b30-8939-4d0290200612#tab-details
Now I need to work out how to get back to my (backed up) profile for FF 77, as I didn't realise that Nightly was a separate app, so I deleted FF 77 first.
Ray
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Comment 5•5 years ago
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How did you uninstall? If you used the Firefox uninstaller in the Windows Control Panel, your data should still be in its original location.
Firefox stores your profile folder in this location on your computer, by default:
C:\Users\<your Windows login username>\AppData\Roaming\Mozilla\Firefox\Profiles
Windows hides the AppData folder by default.
You can find your profile by pressing the Windows Key key and then start typing: %APPDATA%\Mozilla\Firefox\Profiles\
Thanks for the crash report!
Best,
Clara
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Reporter | |
Comment 6•5 years ago
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I'm on a Mac running Catalina 10.15.5, don't forget! (I have Windows and Linux too, but the tab crashes don't happen there.)
I just deleted the app in the applications folder, but I thought reinstalling FF might create a different profile, which it didn't. I'm back to where I started now, but with a freshly installed FF 77.
Cheers,
Ray
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Comment 7•5 years ago
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The severity field is not set for this bug.
:gsvelto, could you have a look please?
For more information, please visit auto_nag documentation.
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Comment 8•5 years ago
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Looking at the crash in comment 4 this was a known issue which fortunately we already fixed in bug 1631327.
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Comment 9•5 years ago
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There's clearly a part of making this bug a duplicate and then saying it's fixed that I don't understand. It still occurs after updating to FF 78.0.1.
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Comment 10•5 years ago
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Can you point me to a crash report for version 78? The crash in comment 4 was definitely bug 1631327 and it's fixed in nightly, which means that the fix is now available in beta 79. You could try that version and see if the problem still occurs. The fix did not ship in version 78 because it arrived too late for release but it will ship with version 79.
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Comment 11•5 years ago
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I have tried nightly 80.0a1 and the tab crash doesn't occur, although two windows open, which isn't desirable.
As far as I can tell, crash reports for tab crashes are only generated in nightly, and that's what I posted for nightly 79.0a1 in comment 4.
Hope this helps.
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Comment 12•5 years ago
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Yes, thanks. The two windows being opened at the same time is bug 1600153, I'll CC you there since that part of this report isn't fixed yet.
Description
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