Print preview not working after windows 10 2004
Categories
(MailNews Core :: Printing, defect)
Tracking
(Not tracked)
People
(Reporter: ray, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:77.0) Gecko/20100101 Firefox/77.0
Steps to reproduce:
After upgrading from windows 10 1909 to 2004 can no longer print preview in Thunderbird. Tried to Print Preview an email message from hamburger menu > Print > Print Preview, or by right-click > Print Preview.
Actual results:
Some dialog flashes too quick to read then nothing happens. Print still works though, but not preview.
Expected results:
Should get the print preview to pop up. Verified default printer and print driver both up to date.
I have the same problem since some weeks. The print preview for e-mails in Thunderbird opens and close in the same second.
Name Thunderbird
Version 68.10.0
Build-ID 20200629235513
Update-Chronik
Update-Kanal release
User-Agent Mozilla/5.0 (Windows NT 6.3; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.10.0
Betriebssystem Windows_NT 6.3
This problem seems to be related to the printing issues some people experienced after updating windows 10 version 2004. My default printer is an older hp laserjet 1200 series using pcl5 driver. I suspected this might have something to do with the thunderbird print preview problem so I deleted the printer and driver, restarted the machine, let it find and install the printer, and that fixed the print preview problem.
I deinstall and reinstall the printer driver (Epson WF-2520, Version 1.54) and the problem still exist. I changed the default printer to a Brother printer and Free PDF and the problem is not solved. My Windows version is Windows 8.1 64 Bit (Thunderbird details see above).
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Comment 4•5 years ago
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I have Windows 10 1909 Build 18363.959 and Thunderbird 80.0b1 and my print preview also does not work, it pops up a blank window. This only happened recently, it was working fine last week
Ubuntu 20.04 & Thunderbird 80.0b1 - neither print preview nor print work - just display a blank window. Seems to have been introduced by 80.0b1?
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Comment 7•5 years ago
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(In reply to Criggi from comment #6)
I think that it is possible that these problems are different bugs.
That's correct Ray and clochura are seeing bug 1654548.
This bug is about Windows10 2004 and Thunderbird 68 and probably a Windows bug.
(In reply to WaltS48 [:walts48] from comment #7)
(In reply to Criggi from comment #6)
I think that it is possible that these problems are different bugs.
That's correct Ray and clochura are seeing bug 1654548.
This bug is about Windows10 2004 and Thunderbird 68 and probably a Windows bug.
Yes, it is a Windows 8.1-Bug, too.
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Comment 9•5 years ago
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What I am seeing is a blank box when I hit "Print Preview", I do not have Win10 2004, I have 1909 (OS Build 18363.959) and Thunderbird 80.0b1
Is there a different thread I should be on for that?
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Comment 10•5 years ago
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(In reply to Ray Valdes from comment #9)
What I am seeing is a blank box when I hit "Print Preview", I do not have Win10 2004, I have 1909 (OS Build 18363.959) and Thunderbird 80.0b1
Is there a different thread I should be on for that?
Yes, the one I linked to in Comment 7.
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Updated•5 years ago
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Comment 11•5 years ago
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is this still active? Print Preview still does not work in 83.0b2
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Reporter | |
Comment 12•5 years ago
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I am the originator of this bug. It resolved for me a while ago by updating specific print drivers, possibly subsequent windows and/or firefox updates also may have mitigated the problem. So unless others are reporting similar issues on current versions then I think it can be closed.
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Comment 13•5 years ago
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Print preview still does not work, I can print but no preview so output can be adjusted.
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Comment 14•5 years ago
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The Print preview of my Thunderbird installation is now working after updating Thunderbird on my Win 8.1 Pro computer:
Name Thunderbird
Version 78.4.0
Build-ID 20201019003438
Update-Kanal release
User-Agent Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.4.0
Betriebssystem Windows_NT 6.3
I had some trouble with error messages "Der ausgewählte Drucker wurde nicht gefunden" (something like "The selected printer was not found"). I changed the printer twice in the printing dialog and the print preview works now.
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Comment 15•5 years ago
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I have tried that and still I get a popup that lasts less than 1/2 a second
I have
Thunderbird
Version 83.02b
Windows 10 Pro 64
Version 2004
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Comment 16•5 years ago
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(In reply to Ray Valdes from comment #15)
I have tried that and still I get a popup that lasts less than 1/2 a second
I have
Thunderbird
Version 83.02b
Windows 10 Pro 64
Version 2004
Ray, this bug is about Thunderbird 68 and Windows 10 2004.
The bug about beta is the one I linked to in Comment 7, and referred to in Comment 10.
Please follow that bug report.
Description
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