1645738 - [HomeDepot] Autofilled CC number field will be cleared out after selecting a different Exp date

Status: RESOLVED INVALID

(Toolkit :: Form Autofill, defect, P2)

Description

[Timea Cernea [:tbabos][inactive]]

Attachment: Recording of the issue

Affected version:
All - if CC specific prefs are enabled

Tested on:
Windows 10
MacOS 10.13
Ubuntu 16.04

Steps to reproduce:

1. Reach the payment form on homedepot.com
2. Autofill the CC number field (exp date will also be autofilled)
3. Manually select a different date for Exp.
4. Click again on the CC number field

Expected results:

1. CC number field should not change unless the user clears out the field or selects Clear Form from the autofill dropdown

Actual results:

1. CC number field is cleared out and Clear Form option no longer works for this field.

Comment 1

[Marco Mucci [:MarcoM]]

Updating whiteboard tag for team triage.

Comment 2

[BugBot [:suhaib / :marco/ :calixte]]

The severity field is not set for this bug.
:MattN, could you have a look please?

For more information, please visit auto_nag documentation.

Comment 3

[Adam Roach [:abr]]

This bug as reported isn't specific to autofill. You can reproduce this experience by doing the following:

1. Disable credit card autofill
2. Navigate homedepot.com to the guest checkout flow
3. Enter a credit card number into the credit card number field (e.g., 4111 1111 1111 1111)
4. Click on any other field (e.g., "Billing Address / Address Line 1")
5. Click on the credit card number field again

You'll see that the previously-entered number is wiped out and needs to be re-entered. This is Home Depot's chosen user experience. It is horrible and incredibly user-hostile, but there's not much we can do to fix Home Depot's bad UX choices.

I have noticed another behavior related to this that is a problem with autofill, and will be filing a separate bug on it; but I think this issue should be closed as invalid.

Comment 4

[Adam Roach [:abr]]

The aforementioned problem has been filed as Bug 1649304

Comment 5

[Jim Mathies [:jimm]]

Web site designed it this way. Works as expected.