1647679 - [MacOS] Credit Card autofill is not displayed after restarting the browser for updates

Status: RESOLVED WORKSFORME

(Toolkit :: Form Autofill, defect, P2)

Description

[Timea Cernea [:tbabos][inactive]]

Affected version:
All - if CC specific prefs are enabled

Tested on:
MacOS 10.13 and MacOS 10.14
Windows 10 - can't reproduce

Steps to reproduce:

1. Have and older firefox nightly build (1-2 days before the latest version)
2. Have 1 CC card saved
3. Check for updates and restart firefox
4. After the browser is restarted and payment form loaded, click on the fields

Expected results:

1. The CC autofill dropdown should be displayed.

Actual results:
The CC dropdown is not displayed even if all the preferences are enabled for it. Recording of the issue: https://streamable.com/wu1fts

Note:
Restarting the browser again solves this issue.

Comment 1

[Matthew N. [:MattN]]

Enabling the following logging prefs and attaching the logs may be useful:

• extensions.formautofill.loglevel = Debug

Since the preferences checkbox appears I don't think it's related to the region or other prefs. Did you try using the down-arrow in the fields to try force the dropdown to appear?

Andrei, are you filling in for Timea this week?

Comment 2

[Brindusa Tot, DTE]

Attachment: logs_bug1647679.txt

Attached is the browser console logs. I have set up the log level on Debug and the credit card parameters as Timea specified in the video.

Please let me know if I need to add more settings or If I can help you more.

Comment 3

[Zibi Braniecki [:zbraniecki][:gandalf]]

This is a lower priority, but when you have a moment, can you please test the latest nightly? I can't reproduce it on MacOS.

I noticed a different behavior, where I sometimes after rebuilding Firefox see:

JavaScript error: resource://formautofill/FormAutofillParent.jsm, line 226: NS_ERROR_NOT_AVAILABLE:

and resource://formautofill/FormAutofillPreferences.jsm is not available until I restart the browser (which seems to be related to resource protocol not registering formautofill?), but in your log that is not the case - the log has all the actions logged that should lead to formautofill working.

If you do reproduce it, I'd appreciate another log dump, thank you!

Comment 4

[Timea Cernea [:tbabos][inactive]]

I managed to reproduce this with a Nightly and it's profile set up with CC from 07-30-2020 and updated to the latest one I got 08-10-2020.
But then I created a profile on a Firefox build from 2 days ago, updated and it was all good. I am afraid it might have to be something about older profiles and the fact that I have to set up the browser.searh.region to US manually before updating (it takes effect only after restarting the browser).

Waiting to update to 11-08 with the profile created this morning and see how it goes and let you know. Keeping the NI? on me.

Also attached the debug log for when I reproduced with the older build/profile just in case you would like to take a look over it, even tho I get the same error as in the previously attached log, nothing about what you mentioned in Comment 3.

Comment 5

[Timea Cernea [:tbabos][inactive]]

Attachment: console-export-2020-8-10_12-13-37.txt

Comment 6

[Timea Cernea [:tbabos][inactive]]

Good news, updated to latest Nightly from yesterday's build and the issue is no longer reproducible! Closing this as resolved:WFM.