Open Bug 1651139 Opened 4 years ago Updated 4 years ago

Unable to access Firefox Send

Categories

(Cloud Services :: Operations: Send, defect)

defect

Tracking

(Not tracked)

UNCONFIRMED

People

(Reporter: u666265, Assigned: jbuck)

Details

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:78.0) Gecko/20100101 Firefox/78.0

Steps to reproduce:

  1. Type the url in the address bar: https://send.firefox.com/.
  2. Click on "Login" in the top right hand corner.
  3. Enter your email address in the corresponding text box and click on "Login".
  4. On the page that appears, enter your password and click on "Login".

Actual results:

The page https://send.firefox.com/error is shown.

Expected results:

Access the service.

Hi there, could you open your Web Console while following these steps and see if there are any errors after you sign in to your Firefox Account?

(In reply to Jon Buckley [:jbuck] from comment #1)

Hi there, could you open your Web Console while following these steps and see if there are any errors after you sign in to your Firefox Account?

I receive the following error message:

ServiceWorker registration/update failed for "https://send.firefox.com/": Access to storage resources is restricted by user settings or anonymous browsing mode.

(In reply to Fabrizio from comment #2)

(In reply to Jon Buckley [:jbuck] from comment #1)

Hi there, could you open your Web Console while following these steps and see if there are any errors after you sign in to your Firefox Account?

I receive the following error message:

ServiceWorker registration/update failed for "https://send.firefox.com/": Access to storage resources is restricted by user settings or anonymous browsing mode.

Thank you, this was probably happening because you're accessing Firefox Send in private browsing mode, or have disabled Service Workers via a pref

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