1652361 - Can't Restart Firefox after installing Avira

Status: RESOLVED INCOMPLETE

(Firefox :: Launcher Process, defect)

Description

[direstraits96]

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:78.0) Gecko/20100101 Firefox/78.0

Steps to reproduce:

Open Firefox
Close Firefox
Open Firefox Again

Actual results:

Shows Message about runing in backgroud. But it dosen't open. I also can't download files. But IE can.

Expected results:

Open Firefox normaly

Tried to install windows, firefox and avira on another HDD and got the same results.

Comment 1

[Raluca Popovici, Desktop QA]

I was not able to reproduce this bug on my machine win 7x32 with Avira installed. I can close and open Firefox 78.0.2 without any problem and I downloaded successfully files.
Can you please try to uninstall Avira to see if you can use Firefox and please report back the results?
And please attach your about:support.
Thank you

Comment 2

[direstraits96]

Attachment: about:suport

Thank you for your reply.

If i uninstall Avira, it works fine. I tried on another computer and got no issues at all. (Win 7 x64, With Avira and Firefox). Maybe it's a particular hardware combination bug? Because I already tried a fresh windows install on this particular computer and i still got the same issue. It was working fine on firefox 72.

My about:suport

Comment 3

[direstraits96]

Thank you for your reply.

If i uninstall Avira, it works fine. I tried on another computer and got no issues at all. (Win 7 x64, With Avira and Firefox). Maybe it's a particular hardware combination bug? Because I already tried a fresh windows install (With Avira) on this particular computer and i still got the same issue. It was working fine on firefox 72.

Comment 4

[BugBot [:suhaib / :marco/ :calixte]]

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Comment 5

[BugBot [:suhaib / :marco/ :calixte]]

The severity field is not set for this bug.
:toshi, could you have a look please?

For more information, please visit auto_nag documentation.

Comment 6

[Toshihito Kikuchi [:toshi]]

(In reply to direstraits96 from comment #3)

Thank you for your reply.

If i uninstall Avira, it works fine. I tried on another computer and got no issues at all. (Win 7 x64, With Avira and Firefox). Maybe it's a particular hardware combination bug? Because I already tried a fresh windows install (With Avira) on this particular computer and i still got the same issue. It was working fine on firefox 72.

Sorry for the late response. I downloaded "Introducing Avira Free Security for Windows" from https://www.avira.com/ and installed it with the default settings on Win7 x64 along with Firefox 80, but no problem at all.

What protections are you using (attaching a screenshot on my end)? I'm guessing Web protection, which requires license activation, may be needed to reproduce the issue. If you use it, can you disable Web protection and see whether the issue is gone or not?

Comment 7

[Toshihito Kikuchi [:toshi]]

Attachment: avira-options.png

Comment 8

[BugBot [:suhaib / :marco/ :calixte]]

A needinfo is requested from the reporter, however, the reporter is inactive on Bugzilla. Closing the bug as incomplete.

For more information, please visit auto_nag documentation.