Firefox sync not syncing
Categories
(Firefox :: Sync, defect)
Tracking
()
People
(Reporter: rayhan04370481, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
Actual results:
1595991934794 Sync.LogManager DEBUG Flushing file log
1595991934808 Sync.LogManager DEBUG Log cleanup threshold time: 1595127934808
1595991934826 Sync.LogManager DEBUG Done deleting files.
1595991939120 Sync.ErrorHandler DEBUG Beginning user-triggered sync.
1595991939122 Sync.Service DEBUG User-Agent: Firefox/59.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.61.0.20180323154952.desktop
1595991939122 Sync.Service INFO Starting sync at 2020-07-29 09:05:39 in browser session 4IGBiemCVu6c
1595991939122 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1595991939126 Sync.Status INFO Resetting Status.
1595991939126 Sync.Status DEBUG Status.service: error.sync.failed => success.status_ok
1595991939126 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network
1595991939126 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed
1595991939128 Sync.ErrorHandler ERROR Sync encountered an error: Error: Can't sync: Network is offline (resource://services-sync/stages/enginesync.js:50:13) JS Stack trace: sync@enginesync.js:50:13 < onNotify@service.js:1106:13 < WrappedNotify@util.js:181:27 < WrappedLock@util.js:137:22 < _lockedSync@service.js:1099:12 < sync/<@service.js:1091:13 < WrappedCatch@util.js:107:22 < sync@service.js:1080:12
1595991939128 Sync.SyncScheduler DEBUG Sync error count has exceeded 3; enforcing backoff.
1595991939128 Sync.SyncScheduler DEBUG Starting client-initiated backoff. Next sync in 7633152 ms.
1595991939128 Sync.SyncScheduler DEBUG Next sync in 7633152 ms. (why=client-backoff-schedule)
1595991939134 Sync.Service DEBUG Exception calling anonymous function: Error: Can't sync: Network is offline (resource://services-sync/stages/enginesync.js:50:13) JS Stack trace: sync@enginesync.js:50:13 < onNotify@service.js:1106:13 < WrappedNotify@util.js:181:27 < WrappedLock@util.js:137:22 < _lockedSync@service.js:1099:12 < sync/<@service.js:1091:13 < WrappedCatch@util.js:107:22 < sync@service.js:1080:12
1595991939136 Sync.ErrorHandler DEBUG Addons installed: 0
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Comment 1•4 years ago
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Bugbug thinks this bug should belong to this component, but please revert this change in case of error.
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Comment 2•4 years ago
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This just looks like a network error. Does about:sync-log have a number of error logs? If so, can you please attach the last few in their entirety?
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Comment 3•4 years ago
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Thanks again for reporting this issue, but we are unable to determine the cause of the problem without the requested information. If you are able to provide this information, please just add a comment in this bug with that information and we'll get back to you as soon as we can, but in the meantime we are closing this bug so we can focus on the issues which we can address.
Description
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