Closed
Bug 1662133
Opened 5 years ago
Closed 5 years ago
[SUMO User Issue] Specific email not receiving emails Investigation of <email address>
Categories
(Cloud Services :: Server: Firefox Accounts, task)
Tracking
(Not tracked)
RESOLVED
FIXED
People
(Reporter: kadespeir4, Assigned: jbuck)
Details
User:
Support Case link
The user has tried the following:
*
I verified with the user that their email is indeed working.
Can we investigate on our side what might be happening or to see if we can unlock the account by attached identity verification.
COMMENT: The email address in question, kade.speir@lunarview.io, was brand new when I tried to sign up for a firefox account with it. I had just added my DNS txt log to the domain so I'm sure I rushed it. I can access the email now and would like my firefox account reset please and thanks.
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Assignee | |
Comment 1•5 years ago
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Hi there, Firefox Accounts received bounces from your email address. I've cleared these bounces, could you please add accounts@firefox.com to your address book and try signing in again? Thanks!
email: kade.speir@lunarview.io
created at: 1598878552621 (2020-08-31 @ 08:55:52 EDT)
bounce type: Permanent
bounce subtype: General
Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Resolution: --- → FIXED
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Description
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