1663361 - browser tab always crashes on maps.google.com / maps.google.de

Status: RESOLVED DUPLICATE of bug 1664843

(Core :: Graphics, defect)

Description

[ddpm]

Attachment: ff80.0.1_crash_googlemaps.png

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:80.0) Gecko/20100101 Firefox/80.0

Steps to reproduce:

open a new tab or browser window, type maps.google.de or maps.google.com and view the page. (I am not logged in to google or have cookies stored, browser is configured to delete cookies, cache and history on shutdown)

macbook pro 13" (2011), macOS High Sierra 10.13.6, Intel Core i5, Intel HD Graphics 3000

Actual results:

after a few seconds (ca 5 seconds) the tab crashes and the sad red tab icon is shown with the form to report the crash.

Reloading again also leads to crash again .. and again. Also shutdown Firefox 80.0.1 and restart doesn't help. Also restarting the laptop doesn't help.

Expected results:

google maps not crashing and usable

Comment 1

[jerome.debretagne]

Same issue confirmed indeed, it seems like a recent regression on this macOS system.

Jérôme

Comment 2

[Alexandra Martin]

Hi,

Thank you for submitting this report. I couldn't reproduce the issue on MacOS 10.14 with Firefox Nightly 82.0a1 (20200910093613), Beta 81.0b8 (20200908191057), and Release 80.0.1 (20200831163820), en-US and DE language versions. The problem may be strictly related to MacOS 10.13.

Could you try to see if you reproduce the problem on the latest Firefox Nightly? You could download it from here: https://www.mozilla.org/en-US/firefox/nightly/all/.

I'm assigning a component, but if it's not relevant to the problem at hand, please feel free to change it.

Comment 3

[jerome.debretagne]

Hi Alexandra,

To answer your request for more info, the issue is also happening on Firefox Nightly 82.0a1 (2020-09-10). I've just triggered a crash report from it.

The crash disappears when disabling WebGL with the webgl.disabled option in about:config (setting it from false to true) for reference, for both Firefox and Firefox Nightly (tested with this only change applied on a brand new installation with a brand new profile, and no add-ons).

Thanks,
Jérôme

Comment 4

[jerome.debretagne]

A couple more inputs:

• Reverting to Firefox 79.0, Google Maps works fine
• Installing Firefox Beta 80.0b1 already triggers the issue, so the impacting change was introduced very early in the 80 cycle.

Thanks,
Jérôme

Comment 5

[ddpm]

Problem still exists.

• crashes with Firefox 81.0 on macOS High Sierra 10.13.6 on MacBook Pro(13" early 2011), 8 GB RAM 1333 MHz DDR3, Intel HD Graphics 3000 512 MB
• same crash with Firefox Nightly 83.0a1 for macOS German-Deutsch

Comment 6

[Kris Taeleman (:ktaeleman)]

@ddpm: can you see if there are crashes listed in about:crashes? If so, can you paste the links?

Comment 7

[Gian-Carlo Pascutto [:gcp]]

@ddpm: If you are able to run mozregression (https://mozilla.github.io/mozregression/) that would help us enormously to find what caused this to happen.

We are fairly sure we're hitting a bug in the driver for Intel HD3000 graphics on older macOS versions, but we don't know what triggers it.

Comment 8

[Daniel Bodea [:danibodea]]

I have managed to reproduce on Mac Mini (mid2011) with Mac OS 10.13.6.
Regression results:

2020-09-29T01:19:52.675000: DEBUG : Found commit message:
Bug 1649490 - detect all Mac GPUs r=mstange

Differential Revision: https://phabricator.services.mozilla.com/D82225

2020-09-29T01:19:52.676000: DEBUG : Did not find a branch, checking all integration branches
2020-09-29T01:19:52.681000: INFO : The bisection is done.
2020-09-29T01:19:52.683000: INFO : Stopped

Crash links:
https://crash-stats.mozilla.org/report/index/64fb0b5b-2e17-47f3-938f-c077e0200928
https://crash-stats.mozilla.org/report/index/d5703e35-6c87-4081-9a82-1255c0200928
https://crash-stats.mozilla.org/report/index/4d0d09aa-8069-4b9c-ab0f-a51d20200928
https://crash-stats.mozilla.org/report/index/61dd1da3-9145-4b96-8734-6705f0200928
https://crash-stats.mozilla.org/report/index/7cd40503-bec7-40a5-8606-8d7c60200928