Entire system freezes for ~10s when loading certain web pages
Categories
(Core :: Graphics: WebRender, defect)
Tracking
()
People
(Reporter: naman+github, Unassigned)
Details
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:81.0) Gecko/20100101 Firefox/81.0
Steps to reproduce:
Visit https://www.amazon.com/Revo-Polarized-Sunglasses-Maverick-Wraparound/dp/B07PWHRS94
Wait a few seconds for the page to load.
System: macOS Mojave 10.14.6, 3GHz 8-core Xeon E5, 64GB memory, AMD FirePro D500 3 GB GPU
Firefox 81.0.0 and 81.0.1 both exhibit this problem
Actual results:
After a few seconds of the page loading, my entire system freezes up for around 10s.
I cannot interact with Firefox or any other applications when this occurs.
After ~10s, the page finishes loading, and the system becomes responsive.
Expected results:
The page loads without freezing the rest of my system.
Comment 1•4 years ago
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||
Bugbug thinks this bug should belong to this component, but please revert this change in case of error.
Comment 2•4 years ago
|
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Can you attach your about:support? Would you be able to collect a profile using the instructions at https://profiler.firefox.com/? Ctrl+Shift+1 before you open the link and Ctrl+Shift+2 once the page has unlocked. Use the "Firefox Graphics" settings from addon's menu. Thanks!
Profile under "Web Developer" setting: https://share.firefox.dev/30teoHg
I have a hunch that it's something to do with the embedded video on the page, since I had to trigger it this time by mousing over to make the video show up. The built-in profiling tool is awesome; kudos to the team that built that.
I realized I used the wrong profiling setting, and am now trying to get a profile with "Firefox Graphics," but am strangely unable to reproduce the issue, even though it was happening very consistently for me earlier. I will follow up with another profile if I manage to reproduce it again.
about:support
Application Basics
------------------
Name: Firefox
Version: 81.0.1
Build ID: 20200930150533
Distribution ID:
Update Channel: release
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:81.0) Gecko/20100101 Firefox/81.0
OS: Darwin 18.7.0 Darwin Kernel Version 18.7.0: Thu Jun 18 20:50:10 PDT 2020; root:xnu-4903.278.43~1/RELEASE_X86_64
Multiprocess Windows: 3/3 Enabled by default
Remote Processes: 10
Enterprise Policies: Inactive
Google Location Service Key: Found
Google Safebrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
Firefox Features
----------------
Name: DoH Roll-Out
Version: 2.0.0
ID: doh-rollout@mozilla.org
Name: Firefox Screenshots
Version: 39.0.0
ID: screenshots@mozilla.org
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Web Compat
Version: 14.0.0
ID: webcompat@mozilla.org
Name: WebCompat Reporter
Version: 1.4.0
ID: webcompat-reporter@mozilla.org
Remote Processes
----------------
Type: Web Content
Count: 8 / 8
Type: Extension
Count: 1
Type: Privileged About
Count: 1
Add-ons
-------
Name: 1Password X – Password Manager
Type: extension
Version: 1.22.1
Enabled: true
ID: {d634138d-c276-4fc8-924b-40a0ea21d284}
Name: Amazon.com
Type: extension
Version: 1.3
Enabled: true
ID: amazondotcom@search.mozilla.org
Name: Bing
Type: extension
Version: 1.2
Enabled: true
ID: bing@search.mozilla.org
Name: Cookie AutoDelete
Type: extension
Version: 3.5.1
Enabled: true
ID: CookieAutoDelete@kennydo.com
Name: Disable JavaScript
Type: extension
Version: 2.3.1
Enabled: true
ID: {41f9e51d-35e4-4b29-af66-422ff81c8b41}
Name: DuckDuckGo
Type: extension
Version: 1.1
Enabled: true
ID: ddg@search.mozilla.org
Name: eBay
Type: extension
Version: 1.2
Enabled: true
ID: ebay@search.mozilla.org
Name: Firefox Multi-Account Containers
Type: extension
Version: 7.1.0
Enabled: true
ID: @testpilot-containers
Name: Google
Type: extension
Version: 1.1
Enabled: true
ID: google@search.mozilla.org
Name: Link Cleaner
Type: extension
Version: 1.5
Enabled: true
ID: {6d85dea2-0fb4-4de3-9f8c-264bce9a2296}
Name: Mailvelope
Type: extension
Version: 4.2.3
Enabled: true
ID: jid1-AQqSMBYb0a8ADg@jetpack
Name: Privacy Badger
Type: extension
Version: 2020.8.25
Enabled: true
ID: jid1-MnnxcxisBPnSXQ@jetpack
Name: Smart HTTPS
Type: extension
Version: 0.3.0
Enabled: true
ID: {b3e677f4-1150-4387-8629-da738260a48e}
Name: Wikipedia (en)
Type: extension
Version: 1.1
Enabled: true
ID: wikipedia@search.mozilla.org
Graphics
--------
Features
Compositing: OpenGL
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: CGL
WebGL 1 Driver Renderer: ATI Technologies Inc. -- AMD Radeon HD - FirePro D500 OpenGL Engine
WebGL 1 Driver Version: 4.1 ATI-2.11.22
WebGL 1 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: CGL
WebGL 2 Driver Renderer: ATI Technologies Inc. -- AMD Radeon HD - FirePro D500 OpenGL Engine
WebGL 2 Driver Version: 4.1 ATI-2.11.22
WebGL 2 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Uses Tiling: true
Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 4
Target Frame Rate: 60
GPU #1
Active: Yes
Vendor ID: 0x1002
Device ID: 0x679e
RAM: 0
Diagnostics
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
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Display0: 3840x2160 scale:1.000000
DisplayCount: 1
TileHeight: 1024
TileWidth: 1024
Decision Log
HW_COMPOSITING:
available by default
OPENGL_COMPOSITING:
available by default
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
WEBRENDER_QUALIFIED:
available by default
blocklisted by env: No qualified hardware
WEBRENDER_COMPOSITOR:
available by default
WEBRENDER_ANGLE:
opt-in by default: WebRender ANGLE is an opt-in feature
WEBRENDER_DCOMP_PRESENT:
opt-in by default: WebRender DirectComposition is an opt-in feature
OMTP:
available by default
WEBGPU:
disabled by default: Disabled by default
blocked by runtime: WebGPU can only be enabled in nightly
Media
-----
Audio Backend: audiounit-rust
Max Channels: 2
Preferred Sample Rate: 96000
Roundtrip latency (standard deviation): 8.41ms (0.00)
Output Devices
Name: Group
ZoomAudioDevice: zoom.us.zoomaudiodevice
Fast Track: Fast Track:0763:2024
SDAC: SDAC:21B4:0144
Internal Speakers: builtin-internal-mic|spk
DELL P4317Q: AppleHDA:120
Input Devices
Name: Group
ZoomAudioDevice: zoom.us.zoomaudiodevice
Fast Track: Fast Track:0763:2024
HD Webcam C525: HD Webcam C525:046D:0826
Enumerate database
Environment Variables
---------------------
MOZ_CRASHREPORTER_EVENTS_DIRECTORY: /Users/naman/Library/Application Support/Firefox/Profiles/ptu3gpvs.default-release/crashes/events
MOZ_CRASHREPORTER_RESTART_ARG_0: /Applications/Firefox.app/Contents/MacOS/firefox
MOZ_CRASHREPORTER_RESTART_ARG_1: -foreground
MOZ_CRASHREPORTER_DATA_DIRECTORY: /Users/naman/Library/Application Support/Firefox/Crash Reports
MOZ_CRASHREPORTER_PING_DIRECTORY: /Users/naman/Library/Application Support/Firefox/Pending Pings
MOZ_CRASHREPORTER_STRINGS_OVERRIDE: /Applications/Firefox.app/Contents/Resources/browser/crashreporter-override.ini
MOZ_LAUNCHED_CHILD:
MOZ_CRASHREPORTER_RESTART_ARG_2:
XRE_PROFILE_PATH:
XRE_PROFILE_LOCAL_PATH:
XRE_START_OFFLINE:
XRE_BINARY_PATH:
XRE_RESTARTED_BY_PROFILE_MANAGER:
MOZ_APP_RESTART: 1
Experimental Features
---------------------
about:home startup cache (browser.startup.homepage.abouthome_cache.enabled): false
Cookies: SameSite=Lax by default (network.cookie.sameSite.laxByDefault): false
Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false
Cookies: Schemeful SameSite (network.cookie.sameSite.schemeful): false
CSS: Constructable Stylesheets (layout.css.constructable-stylesheets.enabled): false
CSS: Pseudo-class: :focus-visible (layout.css.focus-visible.enabled): false
CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false
Developer Tools: Color Scheme Simulation (devtools.inspector.color-scheme-simulation.enabled): false
Developer Tools: Compatibility Panel (devtools.inspector.compatibility.enabled): false
Developer Tools: Execution Context Selector (devtools.webconsole.input.context): false
Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false
Graphics: Smooth Pinch Zoom (apz.allow_zooming): false
Media: AVIF (image.avif.enabled): false
Web API: Media Session API (dom.media.mediasession.enabled): false
Print Preview Redesign (print.tab_modal.enabled): false
Web API: beforeinput Event (dom.input_events.beforeinput.enabled): false
Web API: inputmode (dom.forms.inputmode): false
Web API: <link rel="preload"> (network.preload): false
Web API: WebGPU (dom.webgpu.enabled): false
Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.amount_written: 1727227
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.contentblocking.category: strict
browser.search.region: US
browser.search.useDBForOrder: true
browser.sessionstore.upgradeBackup.latestBuildID: 20200930150533
browser.sessionstore.warnOnQuit: true
browser.startup.homepage_override.buildID: 20200930150533
browser.startup.homepage_override.mstone: 81.0.1
browser.startup.page: 3
browser.tabs.warnOnClose: false
browser.urlbar.placeholderName: Google
browser.urlbar.placeholderName.private: Google
browser.urlbar.tipShownCount.searchTip_onboard: 4
browser.urlbar.tipShownCount.searchTip_redirect: 2
dom.forms.autocomplete.formautofill: true
dom.push.userAgentID: 63090988a3cf4e8da9e42ec313fe1649
extensions.formautofill.addresses.usage.hasEntry: true
extensions.formautofill.firstTimeUse: false
extensions.lastAppVersion: 81.0.1
font.internaluseonly.changed: false
idle.lastDailyNotification: 1601509181
media.gmp-gmpopenh264.abi: x86_64-gcc3
media.gmp-gmpopenh264.lastUpdate: 1596154059
media.gmp-gmpopenh264.version: 1.8.1.1
media.gmp-manager.buildID: 20200930150533
media.gmp-manager.lastCheck: 1601582313
media.gmp-widevinecdm.abi: x86_64-gcc3
media.gmp-widevinecdm.lastUpdate: 1596154060
media.gmp-widevinecdm.version: 4.10.1582.2
media.gmp.storage.version.observed: 1
network.trr.blocklist_cleanup_done: true
places.database.lastMaintenance: 1601326160
places.history.expiration.transient_current_max_pages: 130204
privacy.purge_trackers.date_in_cookie_database: 0
privacy.purge_trackers.last_purge: 1601509181877
privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}]
privacy.trackingprotection.enabled: true
privacy.trackingprotection.socialtracking.enabled: true
privacy.userContext.enabled: true
privacy.userContext.extension: CookieAutoDelete@kennydo.com
privacy.userContext.ui.enabled: true
security.remote_settings.crlite_filters.checked: 1601582424
security.remote_settings.intermediates.checked: 1601582424
security.sandbox.content.tempDirSuffix: fa9271a7-3077-2d48-a6e4-2a80dca133c3
security.sandbox.plugin.tempDirSuffix: 715316a5-b43f-e049-b646-8472c9c834f4
services.sync.declinedEngines:
services.sync.engine.addresses.available: true
signon.rememberSignons: false
signon.usage.hasEntry: false
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1601509181
Important Locked Preferences
----------------------------
fission.autostart: false
Places Database
---------------
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.28
Version in use: 4.28
NSS
Expected minimum version: 3.56
Version in use: 3.56
NSSSMIME
Expected minimum version: 3.56
Version in use: 3.56
NSSSSL
Expected minimum version: 3.56
Version in use: 3.56
NSSUTIL
Expected minimum version: 3.56
Version in use: 3.56
Sandbox
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Content Process Sandbox Level: 3
Effective Content Process Sandbox Level: 3
Startup Cache
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Disk Cache Path: /Users/naman/Library/Caches/Firefox/Profiles/ptu3gpvs.default-release/startupCache/startupCache.8.little
Ignore Disk Cache: false
Found Disk Cache on Init: false
Wrote to Disk Cache: true
Internationalization & Localization
-----------------------------------
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US","ja-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US","ja-US"]
Regional Preferences: ["en-US","ja-US"]
Got a "Firefox Graphics" profile! https://share.firefox.dev/3jnlC75
Seems like there may be some state that prevents the issue from happening when loading the same page in short succession.
I've also noticed that if I disable JS entirely on the offending page, the problem goes away.
This appears to have regressed for me in Firefox 83. I am once again experiencing full-system freezes when loading certain webpages (to do with JS).
Comment 8•2 years ago
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(In reply to Naman from comment #7)
This appears to have regressed for me in Firefox 83. I am once again experiencing full-system freezes when loading certain webpages (to do with JS).
Still seeing this?
Nope, haven't had issues in over a year.
Updated•3 months ago
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Description
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