1668780 - Revise message for [Allow users to delete their data when signing out]

Status: RESOLVED INVALID

(Firefox :: Sync, defect)

Description

[Cristian Fogel [:cfogel]]

Attachment: dd.png

Affected versions

• 82.0b5, 83.0a1;

Affected platforms

• Windows 10, macOS 10.15;

Steps to reproduce

1. Launch Firefox, sync with a valid account;
2. Click on userIMG -> Account Settings;
3. Click to Sign out;

Expected result

• clear message;

Actual result

• check attached image;

Regression range

• last good: 2020-08-19;
• first bad: 2020-08-20;
• Pushlog: URL;
• mozregression points towards: bug 1657463;

Additional notes

• S4 as suggested severity;
• attached screenshot to illustrate the issue.

Suggestions:

• "Delete data from this device: logins, passwords, history, bookmarks, etc."
• "Delete data from this device (such as logins, passwords, history, bookmarks)."
• "Delete data from this device such as logins, passwords, history, bookmarks."

Comment 1

[Cristian Fogel [:cfogel]]

Posting needinfo on Mark, since this might need attention asap.

Comment 2

[Mark Hammond [:markh] [:mhammond]]

(In reply to Cristian Fogel, QA [:cfogel] from comment #0)

• S2 as suggested severity since it's with somewhat of an impact on the product; can be interpreted as offensive by some;
  ...
  Posting needinfo on Mark, since this might need attention asap.

I don't understand the urgency or severity - there's 1 extra period in the string?

Comment 3

[Cristian Fogel [:cfogel]]

Symbol-wise it adds up to a something "offensive".

Had the same debate with a few people and "minds were blown" when they realized this as well.
It's not something wrong or broken, just that the string might be better off with a different phrasing.

Indeed, the needinfo might not have been needed as it's out there for 2 months now.
The severity is set as high, since UX-wise it's something that as a product; it might be better off avoided.

Comment 4

[Mark Hammond [:markh] [:mhammond]]

(In reply to Cristian Fogel, QA [:cfogel] from comment #3)

Symbol-wise it adds up to a something "offensive".

Sorry, but I have no idea what you are referring to. At https://searchfox.org/mozilla-central/source/browser/locales/en-US/browser/sync.ftl#17, we have:

Delete data from this device (logins, passwords, history, bookmarks, etc.).

What exactly should that be?

Comment 5

[Cristian Fogel [:cfogel]]

With internet and trolling, that combination can look like male genitalia .).

Formatting such as in any of the strings bellow would mitigate it:

• Delete data from this device (logins, passwords, history, bookmarks, etc.)
• Delete data from this device: logins, passwords, history, bookmarks, etc..
• Delete data from this device such as logins, passwords, history, bookmarks.

Comment 6

[Cristian Fogel [:cfogel]]

Thinking about it some more, indeed severity suggestion is to high so, S4 is a more appropriate severity for this.
Since it's nowhere near a crash or blocker.

Comment 7

[Cristian Fogel [:cfogel]]

One a second thought, I think this might have been blown out of proportion, since it's an interpretation of a few strings out of the context of the whole sentence that we're showing there.
Please ignore this bug, I'll go ahead and mark it invalid.