Edit question page is not functional except to edit the text
Categories
(support.mozilla.org :: Questions, task)
Tracking
(Not tracked)
People
(Reporter: kiki, Assigned: lmcardle)
Details
When we want to include troubleshooting information from about:support in an existing question, the Share Data button on the Edit page is not functional.
This issue seems to exist in both staging and the release version.
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Reporter | |
Comment 1•5 years ago
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It seems that the problem is not limited to the Share Data button. When I try to upload an image from the Edit page, the image was not appear on the question page although the process indicates that it's successfully uploaded.
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Assignee | |
Comment 2•5 years ago
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When we want to include troubleshooting information from about:support in an existing question, the Share Data button on the Edit page is not functional.
Is this your own question, or someone else's? Or are you instructing a user to click edit, then click Share Data? Are you pasting in some about:support json that a user has shared in a reply so it'll get parsed by the backend?
I'm interested in the use case here because it'll determine how we fix this. It doesn't make sense to show a Share Data button which fetches the about:support data from your browser if you're editing someone else's question, for instance.
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Reporter | |
Comment 3•5 years ago
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(In reply to Leo McArdle [:leo] from comment #2)
Is this your own question, or someone else's? Or are you instructing a user to click edit, then click Share Data? Are you pasting in some about:support json that a user has shared in a reply so it'll get parsed by the backend?
I'm interested in the use case here because it'll determine how we fix this. It doesn't make sense to show a Share Data button which fetches the about:support data from your browser if you're editing someone else's question, for instance.
It's my own since I was testing by posting a new question.
Now that you mentioned it, I tested it on somebody else's question and get the same result, since I believe they share the same edit URL. I think that'll be something to decide whether you want to restrict the Share Data function only to the question owner since as far as I know, it's only possible to edit someone else's question if a user have admin/moderator permission.
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Comment 4•5 years ago
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Kiki, Since editing a support question to add Troubleshooting Information (Share Data) doesn't work:
I have a revision pending to the https://support.mozilla.org/en-US/kb/troubleshoot-issues-related-to-add-ons article. Can you take a look?
Related discussion: https://support.mozilla.org/en-US/kb/troubleshoot-issues-related-to-add-ons/discuss/9243
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Comment 5•5 years ago
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(from comment #4)
I have a revision pending to the https://support.mozilla.org/en-US/kb/troubleshoot-issues-related-to-add-ons article. Can you take a look?
Angela approved it.
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Comment 6•5 years ago
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This is fixed here
https://github.com/mozilla/kitsune/pull/4582
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Comment 7•5 years ago
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The fixed was released to prod last Wednesday.
Description
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