1672377 - Google Meet/Hangouts doesn't recognize my usb headset(Plantronics)

Status: RESOLVED WORKSFORME

(Core :: WebRTC: Audio/Video, defect)

Description

[Raluca Popovici, Desktop QA]

Affected versions:
84.0a1(2020-10-21)

Affected platforms:
Windows 10

Steps to reproduce:

1. Create and join a video-conference on Google Meet/Hangouts on Firefox
2. Check that audio is working in the expected parameters during the call.

Expected result:
The USB headset(Plantronics) should be recognized by Google Meet/Hangouts apps.

Actual Result:
The USB headset(Plantronics) are not recognized by Google Meet/Hangouts apps.

Regression range:
Will look for one ASAP.

Additional notes:
The USB headset(Plantronics) are recognized by default on Chrome.

Severity:
The severity for this issue might be S3.

Comment 1

[Dan Minor [:dminor]]

Hi Raluca, does your headset work on other sites, like https://mozilla.github.io/webrtc-landing/gum_test.html or whereby.com? Just wondering if this is a problem with our hardware support or more of a site compat issue. Thanks!

Comment 2

[Raluca Popovici, Desktop QA]

Attachment: 2020-10-22_06h44_00.png

Comment 3

[Raluca Popovici, Desktop QA]

Attachment: 2020-10-22_06h44_42.png

Comment 4

[Raluca Popovici, Desktop QA]

Hi Dan,
Yes, my headset(Plantronics - Jack Mic Realteck(R) Audio) are recognized and works on other webrtc apps like whereby and https://mozilla.github.io/webrtc-landing/gum_test.html. See screenshots.

Comment 5

[Dan Minor [:dminor]]

Thank you!

Comment 6

[Paul Adenot (:padenot)]

Can you please write down the exact model of this headset ? Can you attach a copy of about:support raw data (see the button at the top) with it attached to the computer? Thanks!

Comment 7

[Raluca Popovici, Desktop QA]

Hi,
Here is the about:support and my machine recognize this headset as "Jack Mic (Realtek(R) Audio)". The exact model of this headset is Plantronics Audio 355. See screenshot.

Comment 8

[Raluca Popovici, Desktop QA]

Attachment: 2020-10-26_13h23_28.png

Comment 9

[Raluca Popovici, Desktop QA]

Attachment: supportt.txt

Comment 10

[Paul Adenot (:padenot)]

Raluca, in comment 0 you say this is a USB headset. In other comments, I see it's a wired headset, what is it? How is the headset plugged to you computer? Via two plugs (one mic one headphones), one plug via an adapter, USB ?

Comment 11

[Raluca Popovici, Desktop QA]

Attachment: headset.jpg

Comment 12

[Raluca Popovici, Desktop QA]

One plug via an adapter.

Comment 13

[Paul Adenot (:padenot)]

If you go to the cog icon on Google Meet, and you try to select a microphone there, do you see it? Does it work afterwards? We know that Google Meet sometimes doesn't present the devices in the list initially, but does with the cog icon.

Comment 14

[Raluca Popovici, Desktop QA]

Hello,
I cannot reproduce this issue on Nightly 85.0a1 (2020-11-25), Win 10. Now my headsets are recognized by Google meet and Hangouts apps. I think that this bug can be closed.

Comment 15

[Paul Adenot (:padenot)]

I've been made aware of some weirdness Google Meet is doing when requesting devices. Such as using constraint to pick a device used in a previous session.