Thunderbird crashes after 78.4 Update (w/OpenPGP)
Categories
(MailNews Core :: Security: OpenPGP, defect)
Tracking
(Not tracked)
People
(Reporter: ulf.treger, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:82.0) Gecko/20100101 Firefox/82.0
Steps to reproduce:
I started Thunderbird this morning. A message in an extra tab is shown, showing me that Thunderbird has been updated and asking me to migrate from Enigmail to the new GPG/PGP module (?). I started the migration, at the end, I gave permission to restart as asked. Before there is a message, that some of my keys could not be imported. (Unfortunately the keys are only named by a lengthy hash, so i couldnt identify them)
After restart, the password for Thunderbird is requested, I type in the password and submit. Then I can see the Thunbird UI, a second tab with an opened message. After a sec and before I can click on anything Thunderbird is closing. No messages are shown, the screen is just gone.
Starting w/STR (Safe mode) does not make a difference, Thunderbird crashes.
Actual results:
Thunderbird crashes. I cant work with it any more.
Expected results:
Thunderbird starts normally
Comment 1•2 years ago
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No crash report? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb
Reporter | ||
Comment 2•2 years ago
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Thanks for asking, I forget to mention, that there is no visible crash reporter. In %APPDATA%\Thunderbird\Crash Reports\ there is only one file (with timestamp of today), called InstallTime20201019003438, its contents is just a bunch of numbers: 1604322938 and an empty subdir called "events"
Reporter | ||
Comment 3•2 years ago
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I could help me out by creating a new profile (and re-importing) the old profile to make Thunderbird run.
I could narrow down the problem: Actually it was the second tab with an message, which has been PGP encrypted. That causes the crash.
Even after I reseted the session settings and could work with Thunderbird (because the 2nd tab is not opened at start up anymore), the moment I select another encrypted message, Thunderbird closes instantly without any error message (same behaviour as described before).
I've checked and redone the Enigmail migration. No success.
Updated•2 years ago
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Comment 4•2 years ago
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We need the crash id, which you should be able to find under Help | Troubleshooting information
Reporter | ||
Comment 5•2 years ago
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Hi Magnus, thanks for asking. As mentioned before, the strange thing is, that there are no crash reports. I just reproduced the problem, then checked Help > Troubleshooting > Crash Reports: There are no crash reports. Same is if I look up %APPDATA%\Thunderbird\Crash Reports\
Updated•2 years ago
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Comment 6•2 years ago
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Nothing we can do without a crash report. Please reopen if you get one.
Updated•2 years ago
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Description
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