1675690 - UPS LP2844 label printer settings being saved to HP LaserJet P2035n prefs

Status: RESOLVED WORKSFORME

(Core :: Printing: Setup, defect)

Description

[Joshua Yoder]

Attachment: Screenshots.7z

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36

Steps to reproduce:

Printed a page with a Laserjet Printer, setup to use 'Letter' size paper, Printed a label setup to use 'Label Size' paper, then printed a page on the Laserjet printer again.

Actual results:

The first page printed on the HP Laserjet printer, printed as expected, a full 8.5x11 printout. Then a label was printed using a UPS 2844 Label Printer, setup for 4x6.25 paper. The label printed fine. Then another page was printed on the HP Laserjet and it was printing the label size on the 'Letter' paper.

I found the user.prefs setting for the LaserJet was set wrong in about:config
I manually corrected the setting, and tried again, and got the same results.

I then renamed the users.prefs file, completely resetting the preferences. Checked that there were no printer settings defined. Repeated the print steps, and got the same results.

It appears that the paper sizes are crossing over or being retained as a default of sorts.

Expected results:

The printers should retain and use their own settings without the settings crossing over. In this scenario, the HP Laserjet printer should have retained the 'letter' size (8.5 width, 11 height) settings, and the UPS Thermal should retain it's (4 width, 6.25 height) settings.

Attached are a couple of screenshots showing the settings after the issue occurred. If needed I can get a better step by step reproduction video, or additional diagnostic logs.

Comment 1

[Jonathan Watt [:jwatt]]

[ This was originally reported as https://support.mozilla.org/en-US/questions/1311743 ]

Thanks for re-reporting this issue over here in bugzilla, Joshua.

Can you open the page about:support, click "Copy text to clipboard", come back to this bug, click "Attach New File" above, and paste and attach the diagnostic information that was copied?

Comment 2

[Erik Nordin [:nordzilla]]

Just circling back to this:

Thanks for re-reporting this issue over here in bugzilla, Joshua.

Can you open the page about:support, click "Copy text to clipboard", come back to this bug, click "Attach New File" above, and paste and attach the diagnostic information that was copied?

Comment 3

[Joshua Yoder]

I'm waiting to hear back from the client. I will make sure they get updated to the latest build of Firefox, retest the issue, and if it persists I will post the support data here.

I noticed that one of the version 82 builds mentioned some printer stuff, I want to make sure that doesn't address the issue. I will post an update soon once I know more.

Comment 4

[BugBot [:suhaib / :marco/ :calixte]]

The severity field is not set for this bug.
:mats, could you have a look please?

For more information, please visit auto_nag documentation.

Comment 5

[Joshua Yoder]

I touched base with the client again today, and they have been updated to version 83. The issue is no longer occurring.

I suspect it may have been resolved with the printer changes that occurred in 82.0.1

This bug request can be closed.

Thank you

Comment 6

[Emilio Cobos Álvarez [:emilio]]

Great, thank you!