1679610 - Regression: Google Maps no longer works in 3D mode after Firefox update

Status: RESOLVED DUPLICATE of bug 1678652

(Core :: Graphics: CanvasWebGL, defect)

Description

[Dan Dascalescu]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:83.0) Gecko/20100101 Firefox/83.0

Steps to reproduce:

I've just updated Firefox to 83.0 (64-bit) on Ubuntu 20.04 (not sure what the previous version was, 80, or later), and now I no longer see the 3D button.

Actual results:

If I try to force it by navigating to https://www.google.com/maps?force=webgl, Maps says "We’re sorry, only the lite mode of the new Google Maps is available at this time."

Expected results:

I'm not the only one - https://support.google.com/maps/thread/85212164?hl=en

3D Maps works fine in Chromium Version 87.0.4280.66 (Official Build) (64-bit).

Comment 1

[Tom S. (please needinfo tschuster)]

Could you open about:support, click the "Copy text to clipboard" button, come back to this bug, click the "Attach New File" button above, and paste into the "File:" box and submit that troubleshooting information, please.

Comment 2

[michaelspohn]

Attachment: about:support

as requested: "about:support" in Windows 10 (1909) with AMD Radeon HD6450

Comment 3

[Tom S. (please needinfo tschuster)]

Beschreibung: AMD RADEON HD 6450
Herstellerkennung: 0x1002
Gerätekennung: 0x6779
Treiber-Version: 15.200.1062.1004
Treiber-Datum: 8-3-2015
...
D3D11_COMPOSITING:
available by default
Aufgrund bekannter Probleme blockiert: Bug 1599981
DIRECT2D:
unavailable by default: Direct2D requires Direct3D 11 compositing

You have a very old graphics card and your driver is blocked because of crashes. Seems like there is still a better driver available: https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-6000-series/amd-radeon-hd-6450

I am not sure why WebGL stopped working now however. Someone from the graphics team would need to answer that.

Comment 4

[michaelspohn]

You have a very old graphics card
old but silent! Doesn't have a fan, and I need silence for recording audio in a DAW.

and your driver is blocked because of crashes.
Seems like there is still a better driver available: https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-6000-series/amd-radeon-hd-6450
I am not sure why WebGL stopped working now however. Someone from the graphics team would need to answer that.

OK, I installed the driver update, and WebGL is working again in Firefox. I don't care about Edge or Chrome... :-)
So this is fixed for me (for now?)

Many thanks
Michael

Comment 5

[Tom S. (please needinfo tschuster)]

Marking as duplicate. I don't think having this extra bug is helpful, the issue seems to be the same.