1692244 - white screen with red text on startup (XML error)

Status: RESOLVED FIXED

(Toolkit :: Startup and Profile System, defect)

Description

[GrandIron117]

Attachment: вапролдж.png

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36 Edg/88.0.705.63

Steps to reproduce:

Просто открыл браузер.

Actual results:

Произошло то, что на скриншоте.

Expected results:

Просто запуститься Firefox.

Comment 1

[:Gijs (out for now; he/him)]

Reporter: sorry about the trouble. We'll try and figure out what's going on.

Zibi, can you help with diagnosing what's happened here?

Comment 2

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug is invalid.
If you think the bot is wrong, please reopen the bug and move it back to its prior component.

Be aware this is a production bug database used by the Mozilla community to develop Firefox, and other products.
Filing test bugs here wastes the time of all our contributors, volunteers, as well as paid employees.
If you continue to abuse bugzilla.mozilla.org your account will be disabled.

Comment 3

[GrandIron117]

А пока мне что делать? Там в закладках воз и маленькая тележка нужных штук?

Comment 4

[Zibi Braniecki [:zbraniecki][:gandalf]]

Privet, Grandiron,
Daj mnie poprobovat moy bedny russkiy!

Proshu proshcheniya za problemu. Yesli vy ispolzuyete uchetnuyu Firefox Account dlya sinkhronizatsii dannykh, vy smozhete udalit profil i zapustit Firefox s novym.
Zatem voydite v uchetnuyu zapis Firefox, i ona sinkhroniziruyet vashi dannyye.

V etom dokumente yest informatsiya o tom, gde nayti profil: https://support.mozilla.org/ru/kb/profili-gde-firefox-hranit-vashi-zakladki-paroli-i

V budushchem Bugzilla, k sozhaleniyu, budet tol'ko na anglyskom yazike, potomu chto bolshinstvo ne govoryat po-russki. Yesli wy ne mozete pisat po angliyski, vospolzuytes https://forum.mozilla-russia.org/ dlya polucheniya podderzhki.

==========

I explained that we're still debugging the problem and we don't know how to exactly fix it, but if they have Firefox Account they should be able to remove profile, start a new one. And that Bugzilla is english-only, so if they prefer Russian I suggested Mozilla.ru Forum.

Comment 5

[Dave Townsend [:mossop]]

Can this bug be closed or have a severity assigned?

Comment 6

[Zibi Braniecki [:zbraniecki][:gandalf]]

Yes.

We removed all DTDs from browser.xhtml so this cannot happen anymore. Please, reopen if reproduced on Nightly.