Access Denied You don't have permission to access "http://www3.citizensbankonline.com/efs/servlet/efs/default.jsp " on this server. Reference #18.96bec217.1613572055.10156ec
Categories
(Core :: Networking: HTTP, defect)
Tracking
()
People
(Reporter: gdurbx, Unassigned, NeedInfo)
Details
Attachments
(2 files)
FirefoxError2.jpg
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0.3 Safari/605.1.15
Steps to reproduce:
Tried to log in to multiple valid accounts -- banking & government -- using username and passwords that have always worked.
Actual results:
Access Denied
You don't have permission to access "http://www3.citizensbankonline.com/efs/servlet/efs/default.jsp" on this server.
Reference #18.96bec217.1613572055.10156ec
Expected results:
Should have been logged in to website. I could log in to these sites with previous versions of Firefox. I can even now log in to these same websites with Safari and/or Microsoft Edge using the exact same login/password. I have turned off/disabled all Firefox extensions. I have even re-booted into Safe Boot in OS X Big Sur, and verified that there are no updates needed. Fails every time. Older version of Firefox on older Mac OS X works now. Fiddled with proxy settings to no avail. Tried both Ethernet hard-wired and wi-fi connections.
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Comment 1•5 years ago
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The Bugbug bot thinks this bug should belong to the 'Core::Networking: HTTP' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.
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Comment 2•5 years ago
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Could you please attach a screenshot of that "Access Denied" dialog?
Furthermore, if that website still in some website code links to an insecure http:// instead of a secure https:// address, then the website code needs fixing, so you may want to contact that website.
Attached. Both show https://
Both work from other browsers.
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Comment 6•5 years ago
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(In reply to gdurbx from comment #0)
Older version of Firefox on older Mac OS X works now.
That's good to know. It means we may be able to easily find the problem by using the mozregression tool:
https://mozilla.github.io/mozregression/quickstart.html
Could you try using it to see what caused this regression? Thanks!
I downloaded and installed the above app, thinking that it would tell me what to do ...
I am an end user -- never coded or debugged apps. Wouldn't know where to start ...
Need guidance on how, exactly, to use mozregression to find the bug in Firefox 85.0.2
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Comment 8•5 years ago
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Watch the quickstart video on the page.
Then run the tool, select a date range between 2020-01-01 and 2021-02-23. The tool will then try different versions of Firefox between the two dates and you'll just select if accessing the page works or not.
But before we try this, I want to ask how are you accessing these pages that fail?
Since the error code says http: it seems you're going directly to that page and the server can't handle it.
Could you try to navigate to the page you're looking for by going to https://www.irs.gov/ first and following the link to what you're interested in? Same for https://citizensbankonline.com
Thanks!
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Comment 9•4 years ago
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No response for 1 year.
Description
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