Firefox hangs when printing in Windows 10
Categories
(Core :: Printing: Output, defect)
Tracking
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People
(Reporter: ds_charles, Unassigned)
References
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:85.0) Gecko/20100101 Firefox/85.0
Steps to reproduce:
- Click the three bars 'Menu'
- Click 'Print...'
Actual results:
The print preview page opens and Firefox hangs.
With multiple page print jobs, after ~15s Firefox will respond again for ~4 seconds, before hanging again for ~15s.
I just tried to replicate on this page and Firefox hung indefinitely.
NOTE: Windows does not register that the application is 'not responding'. It's not a RAM or CPU issue. The Firefox application simply does not respond to keyboard or mouse clicks.
I've tried running in Safe mode: same problem.
I've tried reinstalling Firefox: same problem.
I do not have this problem in Chrome.
Expected results:
Normal mouse / keyboard responses so that I can print.
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Comment 1•4 years ago
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The Bugbug bot thinks this bug should belong to the 'Core::Printing: Output' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.
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Comment 2•4 years ago
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Thanks for the bug report. Would you mind sharing the URI which cases the hang? Also it would be really helpful if you could take a profile. There is an instruction how to take profiles, https://profiler.firefox.com/ . Thanks!
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Comment 3•4 years ago
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Hi there. Thank you for looking into this - but the problem is already fixed! Since I posted only 4 days ago, Firefox has released a new 'pop up' Print dialog and the problem doesn't happen anymore. Phew!
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Comment 4•4 years ago
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Thanks! Good to hear!
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Comment 5•4 years ago
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Bug 1707454 is a new report of what sounds like a similar issue, for what it's worth.
Description
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