Printing dialog box should warn when the Windows "Print Spooler" service is disabled
Categories
(Toolkit :: Printing, defect, P3)
Tracking
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| Tracking | Status | |
|---|---|---|
| firefox-esr78 | --- | unaffected |
| firefox90 | --- | fixed |
| firefox91 | --- | fixed |
| firefox92 | --- | fixed |
People
(Reporter: srpfremmer, Unassigned)
References
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:86.0) Gecko/20100101 Firefox/86.0
Steps to reproduce:
- Disable the Windows "Print Spooler" service.
- Navigate to https://www.mozilla.org/en-US/firefox/86.0/releasenotes/
- Enter Ctrl+P to open the printing dialog box
Actual results:
The dialog box hangs indefinitely on "Preparing Preview". A page refresh or the Esc key is required to exit the dialog.
Expected results:
I expected the dialog to inform the user that the Print Spooler service has been disabled. I also expected an 'x' button on the top right of the dialog box to close it.
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Comment 1•4 years ago
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The Bugbug bot thinks this bug should belong to the 'Toolkit::Printing' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.
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Comment 2•4 years ago
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This seems to a surprisingly common complaint on reddit? https://www.reddit.com/r/firefox/comments/lqimww/firefox_860_see_all_new_features_updates_and_fixes/goief8h/
It's pretty easy to reproduce. I tried taking a profile, but couldn't actually see where it's getting hung up.
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Comment 3•3 years ago
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Any idea what might be going on with the print spooler here, Bob?
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Comment 4•3 years ago
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Thanks for taking the time to report this.
Looks like it was fixed by changes in bug 1699343.
It now returns with just the Save to PDF destination.
Description
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