1698021 - Customer chat option for "Messenger" is not present with ETP set to STRICT at codinglab.jp

Status: RESOLVED WORKSFORME

(Web Compatibility :: Privacy: Site Reports, defect, P3)

Description

[Raul Bucata]

Attachment: Screenshot_11.jpg

Environment:
Operating system: Windows 10 PRO x64
Firefox version: :Firefox Nightly 88.0a1 (2021-03-11)
"Preconditions:
ETP set to STRICT

Steps to reproduce:

1. Navigate to:https://codinglab.jp/
2. Observe the bottom right corner of the page

Expected Behavior:
Messenger chat widget is present

Actual Behavior:
Messenger chat widget is not present

Notes:

• Not reproducible with ETP set to STANDARD.

Comment 1

[Thomas Wisniewski [:twisniewski]]

The site lets Facebook provide its own widget here by defining where the chat widget goes:

<div class="fb-customerchat" attribution="setup_tool" page_id="1774026039594316" theme_color="#4D4D4F" logged_in_greeting="Hi! How can we help you?" logged_out_greeting="Hi! How can we help you?"></div>

We would need to provide a placeholder to let users opt into allowing the chat widget.

Comment 2

[Karl Dubost💡 :karlcow]

Needs Triage.

Comment 3

[Raul Bucata]

This was moved to the correct Core Product and Component

Notes:
The issue is still reproducible on the latest build of Firefox Nightly

Comment 4

[Negritas Sergiu, Desktop QA]

Hello! I have tried to reproduce this issue with firefox 88.0a1(2021-03-13) on Windows 10 unfortunately i couldn't manage to reproduce the issue with the affected build and I can't reproduce the issue with the latest firefox nightly either.

Have a nice day!

Comment 5

[Manuel Bucher [:manuel]]

Fixed by website removing the feature.