Cannot send mail with jssmtp
Categories
(MailNews Core :: Networking: SMTP, defect)
Tracking
(Not tracked)
People
(Reporter: gwojciec, Unassigned)
Details
(Keywords: hang, regression)
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
Steps to reproduce:
Tried sending several test emails. Restarted Thunderbird and the restarted PC. Using Windows 10 Home version
Actual results:
Get the pop-up saying the message is sending but just hangs there
Expected results:
Emails should have been sent
Comment 1•5 years ago
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Thanks for reporting this. Which exact current version? Which previous version? Which type of email account (POP, IMAP)? Is there any error message after a while? See also https://wiki.mozilla.org/MailNews:Logging how to get debug logs.
Updated•5 years ago
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Reporter | ||
Comment 2•5 years ago
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Using POP. I tried setting mailnews.send.jsmodule to false but that did not work. I then tried to load an older version of Thunderbird, but that created a new profile for me and I could not see how to get all my emails and folders to that new profile. So I tried to re-install the latest version and fool the systems by renaming my old profile, but that really screwed things up where Thunderbird would not even recognize any profile. I was just able to create another profile on version 87.0b3 but still do not have most of my inbox emails or any of my folders. That version was able to send a test email - but I have to figure out how to get my old inbox and folders loaded.
Reporter | ||
Comment 3•5 years ago
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OK. Was able to upgrade to the latest beta version and get my folders and inbox back by renaming my previous profile to the new one that the previous version created. But I still cannot send email with this version. The pop-up message that says "Sending message" just hangs.
Comment 4•5 years ago
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No problem here sending from my POP3 account, to my Gmail IMAP Account using 88.0b2 on Windows 10 with only Windows Defender.
Something I test between two POP3 and three IMAP accounts when testing release candidates. (Maybe I should just quit)
But, I don't test every provider, so could it be a charter.net or some other provider problem? Anti-virus issue?
Reporter | ||
Comment 5•5 years ago
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I have tried sending to a gmail account and to my ISP account (ix.netcom.com). Both just hand. As I said, an earlier version that I installed sent the email fine. I too am just using Windows defender and turned off my firewall - but still not sending. Thanks.
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Comment 6•5 years ago
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Please link all the "cannot send" problems in TB 88 to bug 1702360. If people get logging, they should get the logging that helps the developer over there.
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Comment 7•5 years ago
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My ISP, Earthlink, asked me to change the outgoing server connection security settings to "none". Tried that, no luck. They then suggested I uninstall Thunderbird and re-install - which I did. I got a different error message on my first attempt to send saying the SMTP connection timed out. Subsequent tries to send get the previous hang-up on the pop-up for "Sending message". Earthlink support did a remote takeover of my PC and found nothing unusual for the settings.
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Comment 8•5 years ago
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You need to understand that TB changed the sending pipeline completely in TB 88. Resulting problems are investigated in bug 1702360. Check the release notes to find out how to revert to the "old" sending pipeline:
https://www-stage.thunderbird.net/en-US/thunderbird/88.0beta/releasenotes/
The old behavior can be restored by setting the preferences "mailnews.send.jsmodule" and "mailnews.smtp.jsmodule" to false.
Reporter | ||
Comment 9•5 years ago
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Thanks! That worked. I had set the send.jsmodule to false earlier (which did not work) but did not know about the smtp.jsmodule. Appreciate the help!
Comment 10•5 years ago
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Same issue reported in Support Forum:
https://support.mozilla.org/en-US/questions/1331541
I contacted email provider (Earthlink) and all settings in Thunderbird are correct.
Green bar just keeping blinking but doesn't complete sending.
Q: Did it quit working immediately after updating to version 88.02b ?
Yes, worked fine with 78
I'll pass on the information regarding setting the preferences "mailnews.send.jsmodule" and "mailnews.smtp.jsmodule" to false.
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Comment 11•4 years ago
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Is sending working in TB 88 beta 3 now?
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Comment 12•4 years ago
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I stopped automatic updates as it took me quite some time to re-build my email after the last update, so I don't know if its working now.
Updated•4 years ago
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Comment 13•4 years ago
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Are you able to retest with newer beta now?
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Comment 14•4 years ago
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I have not tried the new version yet. I'm currently having problems with my ISP in that I now cannot send emails from my iPhone (so they must have changed something on their end).
Comment 15•4 years ago
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When you retest, if it still fails, you can obtain logs as follows
- go to the Config Editor, set mailnews.smtp.loglevel to All
- open DevTools and select the Console tab, clear any existing logs
- send a mail, debug logs should show up in the Console tab
Comment 16•4 years ago
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let us know when you have more info. closing for now.
Description
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