Closed Bug 1702838 Opened 5 years ago Closed 4 years ago

Cannot send mail with jssmtp

Categories

(MailNews Core :: Networking: SMTP, defect)

Thunderbird 88
defect

Tracking

(Not tracked)

RESOLVED INCOMPLETE

People

(Reporter: gwojciec, Unassigned)

Details

(Keywords: hang, regression)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36

Steps to reproduce:

Tried sending several test emails. Restarted Thunderbird and the restarted PC. Using Windows 10 Home version

Actual results:

Get the pop-up saying the message is sending but just hangs there

Expected results:

Emails should have been sent

Thanks for reporting this. Which exact current version? Which previous version? Which type of email account (POP, IMAP)? Is there any error message after a while? See also https://wiki.mozilla.org/MailNews:Logging how to get debug logs.

Flags: needinfo?(gwojciec)
Component: Untriaged → Networking: SMTP
Product: Thunderbird → MailNews Core

Using POP. I tried setting mailnews.send.jsmodule to false but that did not work. I then tried to load an older version of Thunderbird, but that created a new profile for me and I could not see how to get all my emails and folders to that new profile. So I tried to re-install the latest version and fool the systems by renaming my old profile, but that really screwed things up where Thunderbird would not even recognize any profile. I was just able to create another profile on version 87.0b3 but still do not have most of my inbox emails or any of my folders. That version was able to send a test email - but I have to figure out how to get my old inbox and folders loaded.

Flags: needinfo?(gwojciec)

OK. Was able to upgrade to the latest beta version and get my folders and inbox back by renaming my previous profile to the new one that the previous version created. But I still cannot send email with this version. The pop-up message that says "Sending message" just hangs.

No problem here sending from my POP3 account, to my Gmail IMAP Account using 88.0b2 on Windows 10 with only Windows Defender.

Something I test between two POP3 and three IMAP accounts when testing release candidates. (Maybe I should just quit)

But, I don't test every provider, so could it be a charter.net or some other provider problem? Anti-virus issue?

I have tried sending to a gmail account and to my ISP account (ix.netcom.com). Both just hand. As I said, an earlier version that I installed sent the email fine. I too am just using Windows defender and turned off my firewall - but still not sending. Thanks.

Please link all the "cannot send" problems in TB 88 to bug 1702360. If people get logging, they should get the logging that helps the developer over there.

My ISP, Earthlink, asked me to change the outgoing server connection security settings to "none". Tried that, no luck. They then suggested I uninstall Thunderbird and re-install - which I did. I got a different error message on my first attempt to send saying the SMTP connection timed out. Subsequent tries to send get the previous hang-up on the pop-up for "Sending message". Earthlink support did a remote takeover of my PC and found nothing unusual for the settings.

You need to understand that TB changed the sending pipeline completely in TB 88. Resulting problems are investigated in bug 1702360. Check the release notes to find out how to revert to the "old" sending pipeline:
https://www-stage.thunderbird.net/en-US/thunderbird/88.0beta/releasenotes/
The old behavior can be restored by setting the preferences "mailnews.send.jsmodule" and "mailnews.smtp.jsmodule" to false.

Thanks! That worked. I had set the send.jsmodule to false earlier (which did not work) but did not know about the smtp.jsmodule. Appreciate the help!

Same issue reported in Support Forum:
https://support.mozilla.org/en-US/questions/1331541

I contacted email provider (Earthlink) and all settings in Thunderbird are correct.
Green bar just keeping blinking but doesn't complete sending.
Q: Did it quit working immediately after updating to version 88.02b ?
Yes, worked fine with 78

I'll pass on the information regarding setting the preferences "mailnews.send.jsmodule" and "mailnews.smtp.jsmodule" to false.

Is sending working in TB 88 beta 3 now?

I stopped automatic updates as it took me quite some time to re-build my email after the last update, so I don't know if its working now.

Keywords: regression

Are you able to retest with newer beta now?

Flags: needinfo?(gwojciec)
Keywords: hang
Summary: Cannot send mail with new upgrades Last email sent on March 26 at 3:58pm PDT → Cannot send mail with jssmtp

I have not tried the new version yet. I'm currently having problems with my ISP in that I now cannot send emails from my iPhone (so they must have changed something on their end).

Flags: needinfo?(gwojciec)

When you retest, if it still fails, you can obtain logs as follows

  • go to the Config Editor, set mailnews.smtp.loglevel to All
  • open DevTools and select the Console tab, clear any existing logs
  • send a mail, debug logs should show up in the Console tab
Flags: needinfo?(gwojciec)
Whiteboard: [closeme 2021-07-15]

let us know when you have more info. closing for now.

Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago
Flags: needinfo?(gwojciec)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2021-07-15]
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